Retail Assistant Store Manager - Bilingual English​/Spanish

Job Summary

Responsible for the daily operations of a location and delivering a best-in-class experience for the store team and customers. Provides leadership, coaching, and motivation to the retail sales team to achieve desired sales results and promote a performance-based culture.

• Achieves all sales and service metrics through daily supervision, coaching and performance management of the retail sales team.
• Coaches and develops the store team to perform at a high level and provides onboarding support for new hires.
• Maintains store environment in line with planograms and branding standards and ensures all product demos are fully functional.
• Collaborates with store manager to oversee daily sales floor activities, including staffing, scheduling, dress‑code compliance, huddles and resolution of customer escalations.
• Drives operational excellence with a focus on inventory management, cycle counts and compliance with store, channel and company requirements.
• Reviews store reports to identify improvement opportunities in sales, inventory, cash handling, productivity and net promoter system (NPS).
• Coaches team members on product positioning and ensures high‑quality customer service and courtesy.
• Stays current on new products, services, industry trends and reinforces findings with the team.
• Administers cash handling policies, monitors customer feedback and takes action to improve the store experience.
• Provides expertise on sales compensation plans and addresses team member questions.
• Builds relationships with market and regional stakeholders, including the operations manager.
• Must be able to carry and lift up to 25‑pound boxes, stand and move about the store constantly, and work nights, weekends and overtime as needed.

• 5–7 years of relevant experience in retail sales or related field.
• Bachelor’s Degree (or equivalent combination of education and experience). College coursework and experience may be considered.
• Bilingual English/Spanish preferred;
  Comcast experience preferred.
• Strong skills in change management, coaching, customer experience (CX) and results‑oriented compensation.

• Perform additional tasks as assigned.
• Support corporate initiatives such as the Net Promoter System by attending huddles and providing feedback.

• Understand and apply the company Operating Principles to guide decisions and actions.
• Own the customer experience, offering seamless digital options and turning customers into promoters.
• Act as enthusiastic learners, users and advocates of company technology, products and services.
• Collaborate with teammates, welcome new ideas and drive results together.
• Respect and promote inclusion & diversity across the workplace.
• Uphold integrity in interactions with customers, colleagues and the community.