Xfinity Retail Sales Consultant

Job Summary

$26.69+ Hourly – Salary is $19.00/hour Base + Targeted Commission. Bring your energy, curiosity, and passion—we’ll give you the tools to build a rewarding retail career with Comcast Xfinity. At Comcast, we are innovators and leaders in technology and entertainment. We take pride in our work, products, services, and dedication to the community. We are always open to new insights to improve our efficiency and deliver great experiences for employees and customers alike.

Responsibilities:

• Engage customers enthusiastically, demonstrating and explaining product features.
• Listen to customer needs; provide tailored solutions that align with their preferences and requirements.
• Meet or exceed sales targets and enhance customer satisfaction through diligent follow‑up and service excellence.
• Adjust to a flexible work schedule, including evenings, weekends, and holidays as necessary.
• Facilitate comprehensive onboarding for new customers, ensuring they understand product usage and management.
• Collaborate with customer care to troubleshoot and resolve issues, fostering trust and ongoing loyalty.
• Adhere to retail operational policies and procedures, maintaining a consistent and professional store environment.
• Participate in team huddles and complete required training to maintain up‑to‑date product knowledge and sales skills.
• Maintain regular, consistent, and punctual attendance; work nights and weekends, variable schedule(s), and overtime as necessary.
• Perform other duties and responsibilities as assigned.

Employees at all levels are expected to:

• Understand our Operating Principles and make them the guidelines for how you do your job.
• Own the customer experience, think and act in ways that put customers first and make them promoters of our products and services.
• Be enthusiastic learners, users, and advocates of our technology, products and services, especially digital tools and experiences.
• Win as a team and make big things happen by working together and being open to new ideas.
• Be an active part of the Net Promoter System, providing feedback through huddles and callbacks to improve customer experience.
• Drive results and growth.
• Support a culture of inclusion in how you work and lead.
• Do what’s right for each other, our customers, investors and our communities.

• Customer‑Focused
• Workplace Organization
• Persuasion
• Teamwork
• Technical Knowledge
• Self Motivation
• Communication
• Critical Thinking
• Problem Solving
• Resilience
• Professional Integrity

Base Pay: $15.00

Total Target Compensation (Base Pay plus Targeted Commission): $22.69.

Our sales compensation programs offer the potential for significant upside above targeted earnings for those who overachieve their sales targets.

This information has been designed to indicate the general nature and level of work performed by employees in this role. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications.

Comcast is an equal opportunity workplace. We will consider all qualified applicants for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability, veteran status, genetic information, or any other basis protected by applicable law.

High School Diploma / GED

2-5 Years