Sales BDC Agent

NOW HIRING:
BDC AGENT

Salary: $40,000–$65,000 per year, paid weekly. Full‑time. In‑person. Methuen, MA.

Methuen CDJR — part of The Best Automotive Group — is opening a brand‑new Chrysler, Dodge, Jeep, and Ram dealership in the heart of the Merrimack Valley, and we’re building our Business Development Center from the ground up. We are an established, family‑oriented automotive group with a strong reputation for integrity, professionalism, and outstanding customer service throughout the region. Our reputation is built on being easy to do business with, honest in every interaction, and focused on creating a pressure‑free experience for every customer.

What makes us different is our people — accessible, knowledgeable, accountable, and committed to doing things the right way.

We’re hiring BDC Agents to be the first voice and first message every customer hears from Methuen CDJR. You will handle inbound calls, internet leads, and chat — and own the outbound follow‑up that turns interest into appointments and appointments into showroom traffic. If you’re great on the phone, fast at the keyboard, and motivated by hitting numbers, this is the seat for you.

Compensation: $40,000–$65,000 per year, paid weekly (base + appointment‑set, show, and sold bonuses). Top of the range is earned by agents who hit and exceed their daily activity and conversion targets.

• Handle inbound sales calls, internet leads, and chat inquiries promptly and professionally.
• Execute aggressive outbound follow‑up on internet leads, unsold showroom traffic, and equity / service‑to‑sales opportunities.
• Set quality sales appointments and confirm them the day before and day of.
• Hit daily, weekly, and monthly KPIs for call volume, contact rate, appointments set, appointments shown, and units sold.
• Document every customer interaction accurately in the CRM.
• Partner closely with the Sales floor for smooth hand‑offs and second‑chance follow‑up on no‑shows.
• Re‑engage long‑term follow‑up and dead‑lead lists — there is no such thing as a dead lead.
• Represent the Methuen CDJR brand with energy, professionalism, and a customer‑first attitude on every contact.

• Prior BDC, call‑center, inside‑sales, or dealership experience strongly preferred — will train the right candidate.
• Exceptional phone presence and written communication skills.
• Comfortable making 80–150+ outbound calls per day.
• CRM proficiency (Vin Solutions, Elead, Dealer Socket, or similar) is a plus.
• Highly competitive, goal‑driven, and self‑motivated.
• Strong organization and the ability to manage hundreds of open leads without dropping one.
• Bilingual (English / Spanish) is a plus.
• Reliable, on‑time, and ready to work the schedule the customers are calling in.

• $40,000–$65,000 per year, paid weekly.
• Medical / Health insurance.
• Dental insurance.
• Vision insurance.
• Life insurance.
• 401(k) with company match.
• Paid time off (PTO).
• Paid training & ongoing coaching.
• Employee vehicle purchase discounts.
• Brand‑new facility with modern CRM tools.
• Clear paths to Sales, BDC Lead, or Manager.
• Appointment & sold bonuses.

Methuen CDJR is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, veteran status, genetic information, or any other characteristic protected by applicable federal, state, or local law. We are committed to providing reasonable accommodations for qualified individuals with disabilities. Please notify us during the application process if you require an accommodation.