Monitor, Transportation

Job Details

Job Details

Job Location:

Nurse Care Transportation - Methuen, MA 01844

Position Type:
Part Time Education Level: High School/GEDSalary Range: $16.60 - $16.50 Hourly Job Shift: Swing

The Monitor is responsible for supporting the Driver in providing safe, reliable, and compassionate transportation services to consumers during transit. This part-time role focuses on passenger supervision, safety monitoring, mobility assistance, and client support while ensuring consumers' well-being throughout transportation activities. The Monitor serves as an important member of the transportation team by helping maintain a safe, respectful, and supportive environment for all passengers.

• Continuously monitor assigned consumers during transportation to ensure their safety, comfort, and well-being.
• Ensure seatbelts and wheelchair restraints are secured.
• Provide one‑on‑one supervision and support to assigned consumers while also assisting other passengers as needed.
• Observe passenger behavior and identify situations that may pose a risk to the health, safety, or welfare of consumers.
• Intervene appropriately to prevent injury or unsafe situations while following established company procedures.
• Immediately notify the Driver of any concern, incident, or situation that may threaten the well‑being of a consumer.
• Being in uniform and having a company
• Remain seated in designated monitoring locations to effectively observe and support consumers throughout transit.

• Assist consumers with boarding and exiting vehicles safely.
• Provide courteous, respectful, and compassionate support to consumers during transportation.
• Help consumers with mobility needs, personal assistance requirements, and other reasonable accommodations during transit.
• Foster positive interactions that promote dignity, independence, and respect for all consumers.
• Respond professionally to consumer concerns and communicate appropriate information to transportation staff when necessary.

• Support the Driver in maintaining orderly passenger transportation operations.
• Follow assigned transportation schedules, routes, and consumer support plans.
• Assist the Driver in ensuring compliance with transportation safety procedures and consumer care requirements.
• Help maintain a calm and supportive environment within the vehicle.
• Coordinate effectively with Drivers to ensure safe transportation and timely service delivery.

• Report significant incidents, behavioral concerns, safety issues, injuries, or emergencies promptly to the Driver and appropriate facility personnel.
• Communicate observations regarding consumer well‑being to supervisors, facility staff, and transportation personnel as required.
• Follow established reporting procedures and documentation requirements.
• Maintain confidentiality regarding consumer information in accordance with company policies and applicable regulations.

• Participate in required orientation, safety training, consumer support training, and other specialized training programs as assigned.
• Maintain documentation of required certifications and completed training programs.
• Follow company policies, transportation procedures, consumer care standards, and safety protocols.
• Accept supervisory guidance and perform assigned duties in accordance with established procedures.
• Stay informed of best practices related to passenger supervision, consumer safety, and transportation support services.

• High school diploma or equivalent.
• Ability to work effectively with individuals requiring transportation assistance, including seniors and individuals with…