Customer Service Representative

First Choice Plumbing, Heating, Air Conditioning & Electrical has been serving Metuchen, NJ, and neighboring communities with exceptional service for over 15 years. We prioritize customer satisfaction, providing fast, reliable, and professional support, including 24/7 emergency repairs, system upgrades, and maintenance. Our NATE-certified technicians, with decades of experience, specialize in heating, cooling, plumbing, and electrical services to ensure the safety and efficiency of home comfort systems year-round.

As a licensed provider, we are committed to upholding the highest standards of service.

This full-time, on-site role for a Customer Service Representative is based in Metuchen, NJ. We’re hiring a Customer Service Representative to be the friendly and reliable point of contact for our customers. You’ll manage incoming calls, schedule service requests, coordinate with technicians, and assist with various office tasks. This position offers benefits including: primary, dental, and vision.

• Respond to customer inquiries via phone, email, or other channels.
• Answer phones, field calls, and schedule appointments under the direction of the CSR Manager.
• Investigate customer issues and provide timely solutions.
• Maintain regular communication with the parts department to track service updates.
• Inform customers about service delays or updates.
• Available for after-hours and weekend on-call on a weekly rotation.

• Strong problem-solving and analytical skills to address customer concerns effectively.
• Excellent communication skills, both written and verbal.
• Ability to multitask in a fast-paced environment while maintaining attention to detail.
• Proficient in office software (e.g., Microsoft Office) and customer service tools.
• Previous customer service experience preferred.
• Experience with Service Titan software preferred but not required.