Dental Front Desk

Dental Front Desk Specialist

Department: Dental

Location: Mexico, MO - On-Site

Job Type: Full-time

At the Arthur Center, we inspire community health and wellness by meeting people where they are and supporting whole-person well-being. Our mission is to empower individuals and families to build healthier, more fulfilling lives so they can invest their time, talents, and resources into truly living.

As a community health center, our impact is driven by the dedication of over 200 staff members who work together to provide compassionate care, evidence-based services, and meaningful support. Every day, our team helps strengthen the communities we serve across Audrain, Callaway, Montgomery, Pike, Ralls, and Monroe Counties by providing and improving access to medical, dental, and behavioral health care, fostering resilience, and promoting long-term wellness.

Arthur Center is looking for a Dental Front Desk Specialist who is organized, personable, and passionate about creating a welcoming experience for every patient who walks through our doors. In this role, you will be the first and last point of contact for our dental patients setting the tone for their visit, keeping our clinical schedule running smoothly, and ensuring that every administrative detail from check-in to check-out is handled with care and accuracy.

If you are someone who takes pride in exceptional customer service, communicates with warmth and professionalism, and understands the real difference a great front desk makes in a patient's experience, we want to hear from you.

• Serve as the primary point of contact for dental patients - greeting, checking in, and checking out patients with warmth and professionalism.
• Orient new patients to health center services, facilities, and what to expect during their care.
• Coordinate appointments and manage all patient communications with accuracy and a helpful, friendly tone.
• Demonstrate strong telephone etiquette and interpersonal skills in all patient and provider interactions.

• Monitor dental clinician schedules to ensure clinical resources are maximized and patient caseloads are managed effectively.
• Ensure adequate patient access for both routine and emergency dental care in compliance with Managed Medicaid contract requirements.
• Communicate proactively with dental clinicians regarding schedules, patient concerns, and appointment priorities.

• Assist with insurance verification and billing processes to support accurate and timely claims.
• Maintain accurate patient records and uphold strict patient confidentiality in accordance with HIPAA and organizational policy.
• Perform other administrative duties as assigned.

• Warm, welcoming presence with strong interpersonal and customer service skills.
• Professional telephone etiquette and clear, effective communication with patients, families, and clinical staff.
• Organized and detail-oriented with the ability to manage multiple tasks and a busy front desk environment simultaneously.
• Comfortable with scheduling systems, electronic health records, and general office software.
• Committed to patient confidentiality and the accurate handling of sensitive information.
• Team-oriented and able to collaborate effectively with dental clinicians and administrative colleagues.

• High school diploma or equivalent required.
• Prior experience in a dental or medical front desk role preferred.
• Familiarity with dental scheduling software, insurance verification, and basic billing processes preferred.

• Collaborative work environment and meaningful, mission-driven work
• Competitive pay commensurate with experience | Benefits Eligible
• Comprehensive benefits package including:
  • Medical (HSA option), Dental, Vision
  • Life insurance | 401(k) with up to 6% company match
• 9 paid holidays
• Generous PTO