Customer Service Representative Centralia​/Mexico

Job Details

Level: Entry

Job Location:

HB MEX - MEXICO, MO 65265

Position Type:
Full Time

Education Level: High School

Travel Percentage:
Negligible

Job Shift: Day

Job Category:
Customer Service

After successful knowledge of the following Level 1 tasks:

• Receives and verifies cash from customers and follows all cash handling procedures
• Accurately reconciles cash drawer daily including scanning of all images
• Processes customer transactions:
  Loan payments, deposits, withdrawals, cash checks, and monetary instruments.
• Receives and verifies checks, examines items for appropriate endorsements and completes hold requests as needed.
• Understands and is able to navigate NuPoint Core System
• Navigates the S drive according to job duties
• Accurately processes savings bonds for redemption
• Processes cash advances
• Accurately completes a check order form
• Effectively demonstrates digital solutions to customers or potential customers
• Understands and operates technically advanced banking equipment such as cash recyclers and coin counters where available
• Has basic knowledge and navigation skills of Internet banking and Mobile App
• Has basic digital equipment knowledge
• Annually participates in Robbery/Security training
• Reads and attests to both the Employee Handbook and the Business Continuity Plan
• Completes mandatory online training course

• High School Degree or related experience.
• Strong communications (written and verbal), customer skills, & interpersonal skills
• Strong computer skills
• Proficient with PC based teller software or willingness to learn
• Able to operate email

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is regularly required to stand, sit, talk, hear, use hands and fingers to operate a computer and telephone keyboard, reach with hands and arms, stoop, kneel, twist and bend.

Ability to communicate in writing and verbally.

Specific vision abilities required by this job include close vision requirements due to computer work.

Light to moderate lifting or moving is required up to 25 pounds.

Regular, predictable attendance is required.

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Moderate noise (i.e. business office with computers, phone and printers, light traffic).

Ability to work in a confined area in some situations.

Ability to sit at a computer terminal for an extended period of time.

Standard office lighting.