Administrator, Administration Center

Intro

Are you ready to explore a world of possibilities, both at work and during your time off? Join our American Airlines family, and you’ll travel the world, grow your expertise and become the best version of you. As you embark on a new journey, you’ll tackle challenges with flexibility and grace, learning new skills and advancing your career while having the time of your life.

Feel free to enrich both your personal and work life and hop on board!

• This job is a member of the Workforce Administration Team within the Technical Operations Division.
• Responsible for providing administrative support for Tech Ops represented team members and its leadership group.
• Collaborating with a cohesive group in a busy office setting, ensuring the success of the Workforce Administration team.

• Audit, analyze and prepare various department reports, including weekly headcount reports and monthly projection reports.
• In depth understanding of all aspects of payroll, using Workbrain payroll system; including time coding and shift schedules.
• Proffer and process overtime, field trips, shift swaps and holiday equalization according to the rules and limitation of the collective bargaining agreement and the Workbrain system.
• Process vacation changes according to leadership directions, the guidelines outlined in the contract agreements and the Workbrain system.
• Providing excellent service to our internal customers; including phone, email, and walk-in inquiries.
• Liaison between various airport personnel, local leadership and team members.
• Train and assist with onboarding new administrative center team members.
• Contribute and assist with project initiatives, to include implementation of new systems, tasks and methods to front line employees, leaders and administration center team members.
• Submits transactions for computer and system accesses.
• Sort, track and file data and correspondence.
• Process time-sensitive requests.
• Efficiently and effectively communicate to high levels leadership to address operational inquiries.
• Must fulfill FAA criminal background checks to qualify for unescorted access privileges to airport security identification display area (SIDA), if applicable.
• Must be able to secure appropriate airport authority and/or US customs security badges, if applicable.
• May be required to work shifts, nights, weekends and holidays.
• Must be willing to travel as required for professional development.

• High School diploma or GED equivalent.
• At least 1 year of prior administrative experience.
• Intermediate experience with Microsoft Office software including Word, Excel, PowerPoint etc.

• 3 years experience in an office setting.
• 1 year experience with unionized workforce.
• Associate’s degree or equivalent work experience.
• Previous experience with analyzing data to improve processes and facilitate operational excellence.

• Knowledge of the applicable workforce collective bargaining agreements (IAM/ TWU).
• Broad understanding of Workbrain or other time and attendance applications.
• Ability to prepare correspondence and format reports.
• Ability to maintain confidentiality with team member files, payroll data and personal information.
• Ability to prioritize and organize work functions effectively.
• Ability to exercise good judgement and work under time constraints with professionalism, efficiency, patience and tact.
• Ability to work individually or with a team.

Feel free to take advantage of all that American Airlines has to offer:

• Travel Perks:
  Ready to explore the world? You, your family and your friends can reach 365 destinations on more than 6,800 daily flights across our global network.
• Health Benefits:
  
  On day one, you’ll have access to your health, dental, prescription and vision benefits to help you stay well. And that’s just the start, we also offer virtual doctor visits, flexible spending accounts and more.
• Wellness Programs:
  We want you to be the best version of yourself – that’s why our wellness programs provide you with all the right tools, resources and support…