Front Desk Supervisor - Luxury Property

With more than 225 branch offices across North America, Associa is building the future of community for nearly five million residents worldwide. Our 11,000+ team members lead the industry with unrivaled education, expertise, and trailblazing innovation. For more than 43 years, Associa has brought positive impact and meaningful value to communities. To learn more, visit

Job Title:
Front Desk Supervisor

• Demonstrates excellent customer service, communication and time management skills.
• Ensure that the telephone is answered properly and messages are handled courteously, accurately and in a timely manner.
• Maintain, update and coordinate resident information in computer database on a regular basis.
• Maintain the supply closet; request office supplies and equipment following established purchasing procedures.
• Create files and coordinate all necessary information and documentation for new owners/leases.
• Coordinate receipt of closing statements or warranty deeds and update records; liaise with corporate A/R to change name and address for maintenance coupons.
• Archive expired tenants, guests and employees as needed.
• Provide information by answering questions and requests from residents and guests.
• Update staff information in the system.
• Scan and upload guest requests into the system; file guest, vehicle and staff requests.
• Register vehicles, bicycles, and scooters to the appropriate resident; update vehicle decals and transponders as needed.
• Communicate with Security, valet and manager on duty when a vehicle is arriving or being picked up by a third party.
• Work with security to ensure all transponders are functioning; coordinate replacements as needed for smooth property access.
• Register guests for residents and ensure accurate input into the system.
• Keep the front gate list updated with incoming guests per resident requests.
• Follow up with residents to ensure requests are processed promptly; resolve and follow up on complaints/issues.
• Generate weekly reports for rentals, guests and weekly sales and resales.
• Open and distribute mail and packages; communicate issues to appropriate staff.
• Follow safety procedures and maintain a safe work environment.
• Demonstrate knowledge of social media platforms as applicable to role.

• Requires a high school diploma or GED; bachelor’s or associate degree preferred.
• 1–3 years of directly related clerical or administrative support experience required; HOA, property management or condominium management experience is a plus.
• Proficient in MS Office 2007 or later (especially Excel and Word); ability to adapt to company management software.
• Ability to interpret and follow verbal and written instructions; strong written and verbal communication skills.
• Knowledge of business correspondence including grammar, punctuation, and spelling.
• Interpersonal skills to interface with all levels of personnel and work in a team environment.
• Demonstrated ability to maintain confidentiality and exercise discretion in daily activities.
• Ability to perform diversified but semi-repetitive operations following standardized methods under changing conditions.

We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, pregnancy, age, national origin, disability status, genetic information, protected veteran status, or any other characteristic protected by law.