Catering Sales Manager

Responsibilities

• Drive catering and event revenue through proactive prospecting, solicitation, networking, and relationship building.
• Respond to all incoming leads with urgency, creativity, and a personalized approach to maximize conversion and client satisfaction.
• Develop and present customized proposals, contracts, and event resumes tailored to client needs and hotel offerings.
• Manage the full event lifecycle, including planning, BEO creation, timelines, and on-site execution.
• Deliver seamless guest experiences from inquiry through post-event follow-up.
• Conduct professional site tours showcasing the hotel’s unique venues, including the Arigato Suite, Library, pool deck, and restaurant patio.
• Partner closely with Food & Beverage, Operations, and Sales teams to ensure flawless execution and cross-departmental alignment.
• Participate in BEO meetings, GRC, and internal strategy sessions to support communication, forecasting, and operational excellence.
• Maintain accurate records, reporting, and account management within Marriott systems (CI/TY, MARSHA, MRDW).
• Ensure timely billing, revenue tracking, and completion of post-event processes.
• Perform additional duties as assigned by management.

• Maintain a warm, professional, and service-oriented demeanor at all times.
• Build positive relationships with guests, clients, and team members.
• Communicate effectively both verbally and in writing with all levels of the organization.
• Demonstrate strong listening skills and the ability to resolve concerns with confidence and professionalism.
• Exhibit strong organizational and time management skills with the ability to multitask, prioritize, and meet deadlines.
• Show sound judgment and proactive problem-solving skills.
• Analyze information and data from multiple sources to support business decisions.
• Maintain confidentiality, professionalism, and strong attention to detail.
• Uphold Highgate Hotel standards, policies, and procedures.
• Attend required meetings, trainings, and Manager on Duty (MOD) coverage as needed.
• Support a culture of productivity, accountability, and continuous improvement.

• Ability to work flexible hours, including evenings, weekends, and holidays, based on business needs.
• Ability to perform medium physical activity, including lifting, carrying, pushing, or pulling up to 50 pounds occasionally and/or 20 pounds frequently.