Membership Director
Listed on 2026-06-27
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Business
Customer Success Mgr./ CSM
Membership Director
Crunch is a No Judgment Gym that believes in making serious exercise fun by fusing fitness and entertainment. Looking to combine work, fitness and fun? Working at Crunch is more than a job, it's an opportunity to inspire others to reach their fitness goals. Our 'No Judgments' philosophy attracts a diverse and welcoming group of professionals and makes Crunch an amazing company to work for.
Crunch boasts state-of-the-art facilities and mixes fun and fitness to make for the ideal work environment. We're looking for a Membership Director with a burning desire to succeed, are extremely client oriented, highly motivated, love developing a meaningful rapport with your clients and communicating with piercing persuasiveness then you need to apply! This is a great position for a candidate looking to make a significant impact in a growing and dynamic organization.
The position offers excellent hourly pay, along with a very competitive, solid commission and bonus structure. One of the best plans in the industry! The right candidate will have a great opportunity for upward mobility.
CompensationHourly rate up to $20/hr plus opportunity to earn monthly commissions and bonus. Earning potential is $120k
Benefits/ Perks- Top compensation plan of any commercial gym including guaranteed added compensation within the first 60 days.
- Huge GROWTH opportunity across multiple markets
- Continued fitness and sales education
- Complimentary gym membership at any nationwide Crunch location
- Great facilities with functional training areas, premier strength equipment, top-of-the-line cardio equipment and more
- Benefits for eligible full-time employees including group health insurance, disability insurance, life insurance and others after meeting a waiting period
- Complimentary dotFIT nutrition program
- Complimentary CPR/AED re-certifications
- Semi-annual team activities
- Annual contests and recognition
- Discounts on services, products, and much more!
PRIMARY
- Help General Manager hire, train and develop sales team
- Ensure sales team is provided with tools, coaching and day-to-day motivation to hit or exceed individual quotas on a monthly basis
- Create daily task list and goals to ensure team keeps on pace for index
- Monitor daily work flow and confirm monthly sales planner is fully completed
- Conduct daily meetings with staff to discuss goals and provide support Follow‑up with staff regarding each tour and presentation
- Ensure that the selling of personal training are offered at point of sale in line with Crunch philosophy Assist in execution of sales for other sales reps
- Coordinate marketing, promotional, and special events with GM
- Support all new systems and assist with execution of rolling out new programs Inspect and supervise all prospecting systems to ensure they are in full operation: guest passes, old guest registers, appointments, calls, etc.
- Reach and surpass team and personal sales goals on a consistent basis
- Prospect via member referrals, Welcome to Crunch forms, cold calls, approved flyers, guest traffic, phone inquiries, street reach, etc.
- Exhibit extensive knowledge of Crunch's services and facilities
- Foster a friendly, professional and organized atmosphere for members and guests Communicate and enforce all policies, procedures and standards
- Follow all policies and procedures in Employee Handbook
SECONDARY
- Prospect via member referrals, Welcome to Crunch forms, cold calls, approved flyers, guest traffic, phone inquiries, street reach, etc.
- Exhibit extensive knowledge of Crunch's services and facilities
- Foster a friendly, professional and organized atmosphere for members and guests Communicate and enforce all policies, procedures and standards
MEETINGS
- Daily meetings with sales staff
- Daily "One Minute Meetings" with Club Management
- Weekly Club Management Meeting
- Monthly Marketing Meeting
- Employee Training and/or Certifications, to be decided by Regional Director of Sales
- 1-year sales management experience preferred
- 3-5-years sales experience preferred
- Exceptional sales skills
- Self and team motivator
- Strong desire to succeed and grow
- Daily Training and Development of sales staff
- Impeccable customer service skills
- Strong computer skills Excel, Word
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