Dining Reservations Coordinator

Responsibilities

• Functions include providing exemplary guest service
• Receiving and recording reservations via telephone, e-mail, and in-person
• Coordinating special memos for large parties.
• The Dining Reservation Agent will also make copies, fax information, and resolve guest issues.
• The Dining Reservation Agent will ensure updated information on all outlets is available at workstations and handle reservations for special events, including all holidays.
• Pricing checks accurately, according to guest consumption, meal plans, and sales package agreements
• Communicating with the front desk and using a computer system to correctly bill guests
• Cashiering checks in a timely manner, including counting money and handling change correctly;
• Explaining guest questions and discrepancies to wait for staff; completing and balancing paperwork at the end of the shift, including determining deposit amount and safeguarding money
• Obtaining approval on credit cards used to pay bills
• Maintaining and ordering necessary supplies and money banks; and other duties as may be assigned.
• Answering phones in a timely manner
• Making dining reservations for F&B Outlets through Open Table.
• Booking and charging of special events
• Complete knowledge of menu and all related menu items
• Complete knowledge of the room service process to be able to direct the guest and answer any questions; an ability to complete fundamental mathematics
• Ability to function with the Point of Service System
• Ability to handle guest concerns and questions in a thorough and professional manner.
• The position is also responsible to complete other duties as assigned by management.

• Must be at least 18 years of age or older
• High school diploma or GED equivalent

• Ability to work efficiently in a high-volume, fast-paced environment.
• Familiarity with Windows-based software, Microsoft Word, and HSI.
• Professional image, representative of property image.
• Exceptional telephone skills.
• Ability to listen to guest effectively and resolve issues.
• Must be detail-oriented.