Personal Banker

Position Overview

At PNC, our people are our greatest differentiator and competitive advantage in the markets we serve. We are united in delivering the best experience for our customers and fostering an inclusive workplace where all employees feel respected and valued. As a Personal Banker (Bilingual in Spanish preferred) with PNC's Retail Banking organization, you will be based at the Miami Beach Branch, 1617 Alton Road, Miami Beach, FL 33139.

PNC is an in‑office company that encourages collaboration and supports employees to thrive. We do not provide sponsorship for employment visas or participate in STEM OPT for this position.

• Acquire and deepen the branch customer base through proactive sales and service activities; manage the customer experience by identifying opportunities to improve financial wellbeing and grow customer share of wallet.
• Drive proactive sales conversations through internal and outbound interactions, including outbound calling, service‑to‑sales, teller interactions, appointment setting, and lobby engagement.
• Provide a full PNC conversation with every client interaction to identify appropriate PNC solutions and leverage ecosystem partnerships and community Centers of Influence to acquire, expand, and retain relationships.
• Create a differentiated customer experience, perform lobby engagement activities, and educate customers on options for managing financial transactions using technology, tools, and resources.
• Apply product and procedural knowledge to identify, mitigate, and solve customer problems effectively, thereby driving loyalty.
• Manage risk by adhering to all policies and procedures, demonstrating sound judgment within established limits, and participating in daily branch operations to ensure accuracy and efficiency.

• Customer Focused – Knowledgeable of the values and practices that align customer needs and satisfaction as primary considerations in all business decisions, and able to leverage that information to create customized solutions.
• Managing Risk – Assess and effectively manage all risks associated with business objectives and activities to ensure adherence to PNC's Enterprise Risk Management Framework.

Successful candidates must demonstrate appropriate knowledge, skills, and abilities for this role.

Accountability, banking, client loyalty, customer experience (CX), customer service, identifying opportunities, leveraging technology, proactive sales.

Banking products, digital awareness, effective communications, managing multiple priorities, matrix management, problem solving, prospecting, retail lending, selling, understanding customer needs.

Typical roles at this level require an associate's degree or equivalent experience or product knowledge. The role typically requires 3+ years of experience. In lieu of a degree, a comparable combination of education, job‑specific certification(s), and experience (including military service) may be considered.

No degree required.

No required certifications.

Applicants will be subject to additional background checks as required by Consumer Financial Protection Bureau regulations.

PNC offers a comprehensive benefits package, including medical/prescription drug coverage (with a Health Savings Account feature), dental and vision options; employee and spouse/child life insurance; short- and long-term disability protection; 401(k) with PNC match, pension and stock purchase plans; dependent care reimbursement; backup child/elder care; adoption, surrogacy, and doula reimbursement; educational assistance; and a robust wellness program with financial incentives. Paid time off varies by eligibility: maternity and/or parental leave;

up to 11 paid holidays; up to 9 occasional absence days; 15 to 25 vacation days (depending on career level) and additional days for years of service.

If an accommodation is required to participate in the application process, please contact us via email at  Include 'accommodation request' in the subject line and provide your name, job , and preferred contact…