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Guest Experience Lead — Front Desk & Concierge
Job in
Miami Beach, Miami-Dade County, Florida, 33119, USA
Listed on 2026-06-27
Listing for:
Think Hospitality
Full Time
position Listed on 2026-06-27
Job specializations:
-
Customer Service/HelpDesk
Event Manager / Planner, Customer Service Rep -
Hospitality / Hotel / Catering
Event Manager / Planner, Customer Service Rep
Job Description & How to Apply Below
Think Hospitality in Miami Beach is seeking an experienced guest experience manager to oversee the registration process and enhance guest satisfaction. The role involves interacting with guests throughout their stay, managing check-ins and check-outs, addressing inquiries, and fielding complaints to ensure a seamless experience.
The ideal candidate will possess excellent communication and leadership skills, demonstrate a guest-first approach, and be able to work flexible hours, including days and weekends. A commitment to superior customer service is essential for this role.
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