IT Clinical Systems Trainer

Job Description

Summary:

Trainer responsible for supporting instructional design and delivering effective training programs aligned with adult learning principles. Assists in course development, classroom preparation, and LMS coordination while observing and facilitating training sessions. Engages learners through assessments and interactive delivery tailored to role-based workflows. Maintains up-to-date system knowledge, contributes to training environment setup and eLearning initiatives, and supports scheduling and resource coordination. Demonstrates strong customer service, teamwork, and service management skills, ensuring high-quality training delivery and timely completion of projects.

• Instructional Design
  - With support modify/edit content that will contribute to the development of effective training programs while adhering to established standardized template formats
• Training Preparation
  - With support demonstrates organizational skills in classroom preparation, training environment, course materials, parking lot, and test necessary equipment prior to training activity.
• Instructor Training
  - With support delivers training across various IT software application systems using blended approach (instructor-led, in-service/demo, virtual, or one-on-one)
• Learner Assessment
  - With assistance demonstrates the value to engage with learner through interaction, course assessment, and evaluation.
• Training Approach & Delivery
  - With assistance delivers training based on actual content while applying time management skills and cadence to the unique learning needs of the audience. Able to relate to learner role and its application day-to-day.
• Customer Service
  - Demonstrates excellent customer service at all times
• Knowledge
  - Achieves and maintains up-to-date application knowledge
• Training Environment Build
  - Assists with limited training environment tasks specific to the maintenance and administration.
• Training Coordination
  - Understands advanced functionality in the LMS administration, setup and maintenance. Assist with scheduling training resources based on operational roles for new hires, adhoc and pre-implementation.
• Projects
  - Demonstrates ability to manage multiple projects along with day-to-day work
• eLearning Design
  - With support gathers requirements for eLearning design requests and contributes to mapping / story board design.
• Leadership
  - Prepares and presents substantial portions at meetings.
• Attitude – Maintains a positive attitude, welcomes and incorporates feedback, and shows appreciation for colleagues, patients, partners and customers in a consistent manner.
• Teamwork
  - Demonstrates great teamwork, shares information with others, responsive with all communications/deliverables, collaborates with the team to resolve open issues, and anticipates the needs of colleagues in a consistent manner.
• Service Delivery – Takes personal ownership of issues, ensures a high degree of accuracy with all communications/deliverables, completes tasks according to committed timelines, demonstrates excellent service recovery, and communicates with customers in a consistent manner.
• Service Management – Actively monitors assigned HEAT tickets, documents activities thoroughly, and resolves issues within the established service levels in a consistent manner.

Experince with Epic Systems and Workday preferred

• Bachelor’s degree in related discipline or field of study (Training & Development, Business Management, Human Resources, etc)

• Minimum of 3 years prior experience in a training & development capacity (i.e. hands on experience developing/delivering training programs, feedback assessment, etc).

• Health benefits
• Life insurance
• Long-term disability coverage
• Healthcare spending accounts
• Retirement plan
• Paid time off
• Pet Insurance
• Tuition reimbursement
• Employee assistance program
• Wellness program
• On-site housing for select positions and more!