Eyes - EyeCare Advisor

Overview

Requisition :897957
Store #:00M229 FE Blockbuster Plaza
Position:Part-Time
Total Rewards:Benefits/Incentive Information

For Eyes is an optical retailer offering high-quality brands and products with competitive pricing. We have a diverse team of more than 500 associates across 105 stores in the United States and Puerto Rico. Our associates are passionate about customer satisfaction and we provide a blend of expert eye care and affordable eyewear.

For Eyes is part of Essilor Luxottica, a global leader in eye care products.

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The Eye Care Advisor creates exceptional value in the lives of our customers by delivering the For Eyes Experience. Ensures all patients receive the highest quality Optometric care. Supports the Doctor in the routine practice of Optometry under the general direction of the Store Manager and within state law and For Eyes policies.

• Greets customers promptly (within 30 seconds).
• Answers the telephone promptly and courteously (3 rings).
• Explains required paperwork, tests, products and services in the Doctor's office, including appropriate time frames.
• Reviews prescriptions and patient information carefully; identifies special needs and consults with Optician, Managing Doctor or Retail Management when necessary.
• Demonstrates patience and courtesy to all customers and patients.
• Performs work accurately and thoroughly under time pressure and high volume.
• Identifies unsatisfied customers and acts quickly to resolve issues.
• Manages appointment book/scheduling procedures and computer operations.
• Maintains patient records in an organized and HIPAA-compliant manner.
• Places contact lens orders, processes shipments and submits invoices for payment.
• Operates the POS system with accuracy and attention to detail.
• Maintains store appearance and ensures visual displays follow company guidelines.
• Maintains a safe environment for associates and patients.
• Responds quickly to changes in store promotions and communicates to staff with relevant materials.

• Demonstrates product knowledge and describes features and benefits of lenses and frames.
• Assists customers in selecting frames and lenses that suit vision, lifestyle and budget.

• Performs pre-examination testing accurately and explains measurements to patients.
• Provides coaching on care and handling of contact lenses using clinical knowledge.
• Maintains and disinfects contact lens inventory and supports the Optometrist as needed.

• High School graduate or equivalent
• Strong customer service skills (internal and external)
• Knowledge of current fashion trends
• Leadership skills
• Strong communicator and listener
• Problem solving ability
• Familiarity with cash register, computers and calculators
• Organizational skills
• Sales skills
• Strong basic math skills
• Knowledge of office and store merchandise

• Previous experience in customer service, retail and/or optical
• Strong interpersonal skills

This posting is for an existing vacancy. Employee pay is determined by multiple factors, including geography, experience, qualifications, skills and local minimum wage requirements. Benefits may include health care, retirement savings, paid time off/vacation, and various employee discounts.

Essilor Luxottica complies with all applicable laws related to the application and hiring process. If you would like to provide feedback regarding an active job posting, or if you are an individual with a disability who would like to request a reasonable accommodation, please call the Essilor Luxottica Speak Up Hotline at  or email HRC

We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, gender, national origin, religion, age, disability, sexual orientation or any other characteristics protected by law. Native Americans in the US receive preference in accordance with Tribal Law.