Promoter​/VIP Host

Summary

We are seeking an enthusiastic and experienced VIP Host/Sales Member to join our dynamic team  VIP Host/Sales Member will be responsible for managing the VIP and group reservations, front-of-house operations, and ensuring an exceptional dining experience for our guests. This role requires a friendly and professional demeanor, excellent organizational skills, and the ability to lead and motivate a team. The VIP Host/Sales Member is responsible for delivering a high-touch, high-energy VIP experience while driving reservations, table sales, and repeat clientele.

This role leads the front-of-house VIP operation. This includes guest list management and VIP arrivals to service coordination, issue resolution, and team performance, ensuring every guest interaction reflects Clevelander South Beach standards.

$42,000 + 5% Commission

• Drive VIP reservations and table sales through outreach, relationship-building, and daily follow-ups.
• Maintain and grow a book of business (repeat guests, corporate contacts, local partners, and promoters as applicable).
• Upsell premium tables, experiences, and event offerings while protecting brand standards and guest satisfaction.
• Track nightly results and key metrics (covers, spend, comps, retention, feedback).
• Address guest inquiries, concerns, and special requests promptly and professionally. Resolve any issues to ensure guest satisfaction.
• Coordinate seating and guest arrangements for reservations and large parties.
• Presents a warm, welcoming, and outgoing first impression to guests entering and/or passing by the property entrances.
• Delivers an enthusiastic and professional greeting to guests upon arrival at dining areas and adds them to the wait list when necessary.
• Provides guests with menus and answers any initial questions.
• Assign guests to tables in the venues they prefer, while keeping table rotation in mind so that servers receive a manageable number of tables and a fair opportunity to interact and engage in the sales process.
• Engage with guests to ensure happiness with the food and beverage services they receive.
• Consistently delivers exceptional service to guests while entertaining in a professional manner in accordance with the Company's brand expectations.
• Build relationships with guests that add value to the guest experience.
• Serves as a Brand Ambassador for Clevelander, using finesse and good judgment.
• Always maintains and ensures compliance with all policies and procedures.

• Documents Maintenance issues.
• Attends required meetings.
• Maintains a clean and orderly work area.
• Properly document all transactions.
• Take care of all platforms for reservations including table signs and sending calendar invites to managers for all reservations.
• Will need to go offsite to Secure new business.
• Will need to be available Friday and Saturday nights to be on property.
• Additional duties as necessary and assigned.

• At least 21 years of age;
  High school diploma required.
• Minimum of 2-3 years of experience in a similar role within the hospitality or restaurant industry.
• Proven ability to lead and motivate a team, with strong organizational and multitasking skills.
• Existing local network (hospitality partners, corporate contacts, concierges, event planners).
• Experience managing VIP table layouts, guest lists, and bottle service coordination.

• Consistently maintains a well-groomed appearance, posture and hygiene as deemed by management.
• Make-up, hair, appearance, and style are aligned with current fashion standards and trends as deemed by management and consistent with Clevelander brand.
• Outgoing personality is warm and friendly, demonstrates enthusiasm and professionalism, effective listening skills, strong judgment.
• Excellent customer service skills.
• Ability to work in a team environment.
• Ability to verbally communicate and take directions.
• Ability to multi-task in high volume and fast paced work environment.
• Ability to remain calm in high stress situations.
• Strong attention to detail required.
• Must possess basic computer skills.
• Extensive knowledge of the restaurant and hotel, its services and facilities.
• Posse…