Concierge

Position Summary

The primary role of a Concierge is to provide the highest level of customer service possible while assisting guests with their requests and providing information that will enhance their stay. They are a vital member of the VIP and Guest Experience Team, working closely with the Lead Concierge, VIP leader and managers to ensure projects are being completed and scheduled according to occupancy.

Their job duties require style and service attributes that are key to creating a positive guest experience.

• Assist with responding to guest requests for special arrangements or services (e.g. transportation, dining reservations, local activities, etc.) by making arrangements or identifying appropriate providers.
• Respond to special requests with unique needs and follow up with the guest or vendor to ensure satisfaction.
• Accurately enter all guest requests and necessary information in Alice and Opera.
• Monitor F&B outlets for seating availability, service, and overall feel of a particular area.
• Anticipate guests’ needs, respond promptly, and acknowledge all guests.
• Provide gracious and efficient telephone service as it relates to general PBX services. All calls must be answered promptly with a smile, always ensuring complete and accurate information.
• Review and note all special requests of guests.
• Assis with the completion of all items on the daily checklist.
• Communicate pertinent guest information to designated departments and personnel.
• Provide assistance to the front desk when needed.
• Must ensure the concierge desk and lobby are clean, organized, and tidy.
• Maintain complete knowledge of the property, brand and World of Hyatt program.
• Perform all other related duties as required.

• A minimum of a Diploma in Hospitality/ Tourism Management or a relevant field;
• The ability to speak a second Language fluently will be considered an asset.
• Good working knowledge of Reserve/Opera software would be an asset;
• Excellent proficiency with Microsoft Suite applications;
• Refined verbal and written communication skills;
• Ability to work a flexible schedule; weekends, holidays, overnight shifts
• Physically agile, ability to stand or walk for long periods of time;
• Excellent time management and organizational skills;
• Excellent problem solving skills.
• Well-groomed, professional appearance.
• Les Clefs d-Or affiliation is required.

• Free room nights, Discounted and Friends & Family Room Rates
• Medical, Dental, and Vision Insurance with only a 30-day waiting period!
• 401K with company match
• Paid Family Bonding Time and Adoption Assistance
• Discounts at various retailers – Apple, AT&T, Verizon, Headspace and many more

Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status.