Pool & Manager

Department: Food & Beverage / Recreation
Reports To: Director of Food & Beverage

The Pool & Beach Manager is responsible for overseeing the daily operations of The Setai's award‑winning Pool and Beach experience, ensuring exceptional guest satisfaction while maintaining Forbes Five‑Star standards. This leader is responsible for delivering personalized luxury service, managing the pool and beach team, maximizing operational efficiency, and creating memorable experiences for guests and members.

The ideal candidate is a hands‑on leader with a passion for luxury hospitality, strong attention to detail, and the ability to anticipate guest needs while fostering a culture of excellence and accountability.

• Manage the daily operations of the Pool and Beach areas to ensure exceptional service standards are consistently maintained.
• Lead, coach, develop, and motivate the Pool and Beach team through daily stand‑up meetings, ongoing training, and performance feedback.
• Ensure all Forbes Five‑Star, AAA Five‑Diamond, and Leading Hotels of the World standards are followed at all times.
• Create personalized guest experiences by anticipating needs and resolving concerns promptly and professionally.
• Maintain a visible presence throughout the operation, interacting with guests and ensuring service recovery when needed.
• Oversee daily staffing levels, scheduling, payroll, and labor costs to meet business demands.
• Partner closely with Food & Beverage, Culinary, Engineering, Housekeeping, Security, and Guest Services to ensure seamless operations.
• Ensure all pool and beach equipment, furniture, cabanas, umbrellas, towels, and guest amenities are properly maintained and presented.
• Monitor cleanliness, safety, and organization of all pool and beach facilities.
• Ensure compliance with all health, safety, sanitation, and company policies.
• Review daily arrivals, VIPs, repeat guests, special requests, and member reservations to ensure personalized service.
• Assist in achieving departmental financial goals by monitoring expenses, controlling inventory, minimizing waste, and maximizing revenue opportunities.
• Handle guest feedback and service recovery with professionalism and urgency.
• Conduct regular inspections to ensure presentation, cleanliness, and operational readiness throughout the day.
• Maintain accurate records including payroll, scheduling, inventories, maintenance requests, and incident reports.
• Support recruitment, interviewing, onboarding, and performance management of team members.
• Promote a positive work environment built on respect, teamwork, accountability, and continuous improvement.

• Minimum 3–5 years of management experience in luxury hospitality, preferably within pool, beach, resort, or food and beverage operations.
• Forbes Five‑Star or luxury resort experience strongly preferred.
• Excellent leadership, communication, and interpersonal skills.
• Strong organizational and problem‑solving abilities.
• Ability to remain calm and professional in a fast‑paced environment.
• Strong knowledge of guest service standards and luxury hospitality expectations.
• Experience with scheduling, payroll, labor management, and budgeting.
• Fluent in English; additional languages are a plus.
• Proficient in Microsoft Office. Experience with hotel property management systems is preferred.

• Ability to stand and walk for extended periods.
• Ability to work outdoors in varying weather conditions.
• Ability to lift and carry up to 30 pounds.
• Must be able to bend, reach, climb stairs, and perform physical inspections throughout the property.

• Flexible schedule required, including weekends, holidays, and evenings as business demands.
• Availability to respond to operational needs outside regular business hours when necessary.

The Pool & Beach Manager is expected to lead by example and embody The Setai's culture of excellence. This position requires a visible, hands‑on leader who inspires the team, builds meaningful relationships with guests and members, and consistently delivers intuitive, personalized service that exceeds expectations. Success in this role is measured by exceptional guest satisfaction, team engagement, operational excellence, and adherence to Forbes Five‑Star standards.

This is a management position.