Front Desk Overnight

Location: Hotel Victor South Beach
Position: Front Desk Overnight
Department: Front Desk
Reports to: Front Office Manager

The Night Audit / Front Desk Associate at Hotel Victor South Beach will manage the overnight front desk, guest services, and financial audit tasks. This person ensures a seamless guest experience during late hours, handles accounting and reconciliation for the day, prepares audit reports, and supports next‑day operations.

• Check‑in guests and answer phones
• Respond to guest complaints, requests, and emergencies
• Process invoices, post checks to vendors, and distribute employee checks
• Reconcile accounts and maintain accurate financial records
• Balance the cash drawer and log receipts
• Investigate and resolve out‑of‑balance accounts
• Help prepare for forecasts and audits
• Perform daily audit: reconcile charges
• Close out the day in the property management system (PMS), generate end‑of‑day reports, shift summaries, and prepare for the next business day
• Post incidental charges (spa, room‑service, restaurant, extras such as valet or lost items) to guest folios as needed
• Balance cash, credit‑card transactions, and ensure compliance with accounting standards

• Previous experience in hotel front desk, hospitality, or guest services
• Basic accounting or cash‑handling skills; comfort with nightly reconciliation, PMS, and billing
• Excellent customer service and communication – friendly, calm, diplomatic (especially with late‑night guest needs and nightlife‑driven requests)
• Ability to work overnight shifts
• Strong problem‑solving, organizational skills, and attention to detail
• Physical ability to handle front desk demands: standing for long periods, occasionally handling luggage or guest belongings, walking the property if needed
• Professional, discreet, courteous manner – representing the hotel’s boutique image and hospitality standards
• (Preferred) Familiarity with the PMS used by the hotel, knowledge of South Beach nightlife and beachfront amenities, and possibly multilingual abilities (Spanish/Bilingual beneficial in Miami)

• $20 hourly plus commission
• 401(k) retirement plan
• Paid Time Off
• Health, dental, and vision insurance

This is a non‑management position.