Hotel Valet Attendant Tip Potential - Faena Miami

Job Overview

Guest Service Associate – responsible for delivering exceptional hospitality services to guests, including parking and valet duties, luggage assistance, directions, and guest inquiries.

Hourly base pay $12.00 per hour plus $5–$15 per hour in tips. Shift schedule may include AM/PM shifts.

Eligible for accident insurance, critical illness insurance, hospital indemnity insurance, telemedicine benefits, and 401(k) retirement plan based on job classification, length of employment, and hours worked. Seasonal and temporary roles are not eligible for benefits.

• Maintain a pleasant, friendly, professional demeanor with all guests, co‑workers, and clients.
• Greet guests within five feet, using proper salutation of the day and guest last names.
• Practice phone etiquette and take breaks in designated areas when not completing tasks.
• Park and retrieve vehicles safely, driving slowly and cautiously.
• Assist guests with bell services, luggage storage, opening vehicle and hotel doors.
• Provide directions, taxi, reservation assistance, and information on facility amenities and local attractions.
• Deliver messages, items, and guest amenities as requested.
• Shuttle guests to approved locations.
• Explain parking rates, retrieval procedures, and issue claim checks after receiving vehicle keys.
• Maintain accurate ticketing information, including key tag, guest folio, vehicle location, damage survey, and claim check receipts.
• Calculate and collect revenue for vehicles when required.

• High school diploma or GED required.
• Valid driver's license (state of employment) or commutable proximity to state.
• At least one month of related experience and/or training.
• Knowledge of customer and personal services principles.
• Proficient in reading and writing standard English.
• Basic arithmetic: addition, subtraction, multiplication, division with U.S. currency, including understanding of 24‑hour time, rates, and time-related calculations.
• Manual transmission operation desirable; parallel parking ability.

• Routine job with adherence to established procedures.
• Decisions made within departmental guidelines.
• Physical demands include sitting, standing, walking, running, carrying up to 100 lbs occasionally, 50 lbs frequently, 20 lbs constant. Outdoor work, exposure to weather, and occasional travel up to 5%.

Towne is an affirmative action, equal opportunity employer and participates in E‑Verify. We encourage applications from all qualified individuals, including those with disabilities and veterans, and consider applicants with arrest and conviction records. Reasonable accommodations are available.