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Guest Experience Lead – Hospitality & VIP Service
Job in
Miami Beach, Miami-Dade County, Florida, 33119, USA
Listed on 2026-08-01
Listing for:
Mondrian South Beach
Full Time
position Listed on 2026-08-01
Job specializations:
-
Hospitality / Hotel / Catering
Guest Services, Hospitality & Tourism, Hotel Front Desk
Job Description & How to Apply Below
Mondrian South Beach is seeking a Guest Experience Manager in Miami Beach, FL. You will ensure guests feel welcome, manage check-ins/outs, coordinate with Front Office and Concierge, and deliver memorable hospitality experiences.
Responsibilities include supervising staff, resolving guest issues, and promoting hotel amenities while maintaining standards and strong service levels. Bachelor’s degree in hospitality and 2–4 years front desk leadership preferred.
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