Assistant Director Of Housekeeping

Loews Miami Beach Hotel Housekeeping Manager

A beloved hotel with an enviable oceanfront location is now even better, following a $50 million renovation. Our newly redesigned Loews Miami Beach Hotel includes all-new touchpoints throughout the property. Welcome to a South Beach Icon, Reimagined.

Founded in 1960, Loews Hotels & Co operates iconic hotels and resorts across the U.S. Together, our diverse and welcoming teams craft exceptional experiences in iconic destinations.

Growth and belonging start here; you'll be valued for who you are and the goals you have. Whether your next career chapter involves making memories for guests or supporting our properties in our Corporate Office, every role—from Guest Services to Finance, Culinary to IT—offers opportunities to grow and make a meaningful impact.

Creating a Team Member experience where you belong no matter what age, race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status that makes you, you is a daily focus for us.

What We Offer:

• Competitive health & wellness benefits, 401(k) & company match
• Paid Sick Days, Vacation, and Holidays, Paid Bereavement, Paid Pet Bereavement
• Training & Development opportunities, career growth
• Tuition Reimbursement
• Pet Insurance
• Team Member Hotel Rates, other discounts, perks and more

Job Specific Responsible for the smooth, efficient, cost effective operation of the Housekeeping Department including labor management, inventory control, and the development and maintenance of a positive and supportive work environment and inter/intra departmental relationships Oversees daily assignment of duties to Housekeeping staff Analyzes daily room turn and makes staff or procedural adjustments as necessary Assists in the management of Housekeeping Rooms Personnel, particularly during heavy turns Oversees daily operations of Housekeeping Department to ensure that the highest possible quality standards are consistently maintained and that service is provided in a highly professional manner Maintains Housekeeping staffing levels to provide for optimal performance Develops and maintains a quality assurance program for all guestrooms, storerooms, and service related to guest floors Uses guest comment responses to design additional training programs Inspects and evaluates physical condition of hotel daily for cleanliness and necessary repairs Ensures removal of Room Service trays from hallways and placement in appropriate location in service landings Responsible for overseeing the activities of Housekeeping Staff Monitors daily payroll and takes corrective action when disparities occur or productivity drops Assumes the duties of Director of Housekeeping in the Director's absence Greets and interacts with guests in an outstandingly friendly and professional manner Works closely with Guest Services Manager to resolve all room discrepancies before the end of each day Possesses full knowledge of all matters relating to the proper administration of the Housekeeping department Possesses full knowledge of the specific duties, responsibilities, and skills of every member of the Housekeeping department, particularly those of the Housekeeping Manager, and performs in any capacity as needed Maintains close contact and ensures good communication with employees Ensures that responsive and efficient repair services are provided to satisfy guest requests Investigates guest complaints and takes corrective measures Encourages a positive attitude among employees and treats guests and fellow employees with courtesy and respect Interviews and makes recommendations regarding hiring of Housekeeping personnel Interviews and selects Housekeeping line level personnel Provides training for employees regarding OSHA regulations, department policies and procedures, operation of equipment, and daily tasks Provides employee safety training to prevent accidents, comply with OSHA regulations, and ensure hotel life safety Sets agendas for training Evaluates individual employee performance, determines areas in need of improvement or requirements for advancement, establishes goals, objectives and training needs required to…