Room Service Order Taker Overnight

Loews Miami Beach Hotel offers careers at a reimagined oceanfront resort in South Beach. Team members support 790 renovated guestrooms and suites, direct beach access, an oceanfront pool deck, Sea Spa, six restaurants and lounges, and more than 65,000 square feet of meeting space.

Who We Are:

Founded in 1960, Loews Hotels & Co operates iconic hotels and resorts across the U.S. Together, our diverse and welcoming teams craft exceptional experiences in iconic destinations.

Growth and belonging start here; you'll be valued for who you are and the goals you have. Whether your next career chapter involves making memories for guests or supporting our properties in our Corporate Office, every role-from Guest Services to Finance, Culinary to IT-offers opportunities to grow and make a meaningful impact.

Creating a Team Member experience where you belong no matter what age, race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status that makes you, you is a daily focus for us.

What We Offer:

Competitive health & wellness benefits, 401(k) & company match

Paid Sick Days, Vacation, and Holidays, Paid Bereavement, Paid Pet Bereavement Training & Development opportunities, career growth

Tuition Reimbursement Pet Insurance Team Member Hotel Rates, other discounts, perks and more

What We're Looking For:

The Room Service Cashier supports an elevated in-room dining experience by providing accurate order-taking, knowledgeable menu guidance, and exceptional guest communication. This guest-focused role ensures seamless coordination between culinary and service teams while maintaining precise billing, tracking, and administrative processes for all in-room dining transactions.

Who You Are:

Guest-focused professional who enjoys connecting with guests and enhancing their dining experience

Clear and confident communicator with a warm, polished telephone presence

Detail-oriented and precise, with strong adherence to order entry and billing procedures

Organized and efficient, able to manage multiple orders and priorities simultaneously

Collaborative team player who communicates effectively with servers, bussers, culinary, and hotel partners

Calm problem solver who handles guest concerns with professionalism and ownership

Veterans and military spouses are encouraged to apply

What You Will Do:

Take and process in-room dining orders accurately and efficiently in accordance with Loews standards

Assist guests with menu selections and provide knowledgeable food and beverage recommendations

Upsell items thoughtfully to enhance the guest experience and support revenue goals

Monitor order flow to ensure timely preparation, delivery, and follow-up Communicate guest orders, requests, and changes clearly with Culinary and Room Service teams

Dispatch servers or bussers for deliveries, guest requests, and tray retrieval

Follow up with guests to confirm satisfaction with food quality and service

Respond to guest concerns or complaints professionally and with ownership

Maintain accurate in-room dining tracking logs and control records

Ensure correct billing and posting of all in-room dining and amenity charges

Stay informed on menu availability, specials, and out-of-stock items

Maintain a clean, organized work area and adhere to safety and sanitation standards

Regular attendance in conformance with standards

May be required to work varying schedules to reflect business needs

Required to attend all mandatory training sessions and meetings

Perform other duties as assigned

Your Qualifications Include:

High School Diploma or equivalent required

Knowledge of food and beverage terminology; ability to learn and apply upselling techniques

Strong guest service skills with excellent telephone etiquette

Proficiency with computer systems and office or communication equipment

Strong organizational and communication skills

Loews Hotels & Co is an Equal Opportunity Employer that does not discriminate on the basis of actual or perceived race, color, creed, religion, national origin, ancestry, citizenship status, age, sex or gender (including pregnancy, childbirth and pregnancy-related conditions), gender identity or expression (including transgender status), sexual orientation, marital status, military service and veteran status, physical or mental disability, genetic information, or any other characteristic protected by applicable federal, state or local laws and ordinances.
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