Night Auditor

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

Full Time Miami Beach, FL, US

POSITION PURPOSE

This position is primarily responsible for nightly balancing hotel charges and expenses for the hotel operation. While maintaining a professional image he/she will be required to identify, show sensitivity, and respond to all guests needs safely and promptly to ensure complete satisfaction.

ESSENTIAL FUNCTIONS

• Greets guests and checks them into the hotel following established procedures including but not limited to assuring all necessary information is received and entered into the computer.
• Always provides superior service to our customers (internal and external). Follow the company’s etiquette guidelines as mandated in the employee handbook.
• Audits and balances room revenue, food and beverage revenue, cashier reports, guest and house accounts, telephone revenue and online reservations.
• Completes and transmits daily management/accounting reports and support documentation. Transmittal of credit card batches.
• Acts as hotel system/operation and emergency liaison during night hours and perform all guest service functions.
• Runs various computer reports at the beginning and end of each shift.
• Takes payments, post charges, enter amounts into computer, and balance accounts at the end of each shift.
• Answers a variety of questions from guests and handle routine problems - referring more unusual or difficult problems or complaints to supervisor or other appropriate staff members.
• Maintains knowledge of daily activities in and around the hotel/ resort area.
• Handles emergencies that arise when on duty alone, notifying appropriate personnel.
• Assists in general maintenance and inventory of Front Office equipment and supplies.
• Performs other related duties as assigned by management.

Other:

Regular attendance in conformance with the standards, which may be established from time to time, is essential to the successful performance of this position. Employees with irregular attendance will be subject to disciplinary action, up to and including termination of employment.

Due to the cyclical nature of the hospitality industry, employees may be required to work varying schedules to reflect the business needs of the hotel. In addition, attendance at all scheduled training sessions and meetings is required.

Upon employment, all employees are required to fully comply with Mondrian South Beach rules and regulations for the safe and effective operation of the hotel’s facilities. Employees who violate hotel rules and regulations will be subject to disciplinary action, up to and including termination of employment.

SUPPORTIVE FUNCTIONS

In addition to performance of the essential functions, this position may be required to perform a combination of the following supportive functions, with the percentage of time performing each function to be solely determined by the manager based upon the particular requirements of the hotel.

• Assist concierge in handling mail and facsimiles and providing guest with information regarding hotel facilities and local attractions.
• Book reservations for those guests who approach the Front Desk.

SPECIFIC JOB KNOWLEDGE,

SKILLS AND ABILITIES

The individual must possess the following knowledge, skills and abilities and be able to explain and demonstrate that he or she can perform the essential functions of the job, with or without reasonable accommodation, using some other combination of knowledge, skills, and abilities.

• Must be able to speak, read, write, and understand the primary language(s) used in the workplace.
• Must be able to read and write to facilitate the communication process.
• Requires good communication skills, both verbal and written.
• Must possess basic computational ability.
• Must possess basic computer skills.
• General knowledge of the city where hotel is located and its attractions.
• Extensive knowledge of the hotel, its services, and facilities.

PHYSICAL DEMANDS

• Most work tasks are performed indoors. Temperature is moderate and controlled by hotel environmental systems.
• Must be able to stand and exert…