Front Desk – Miami

The hotel front desk agent is responsible for checking guests in and out, verifying registration details, handling payments, and providing room keys.

Daily tasks include:

• Greeting guests and managing check-ins and check-outs
• Verifying identification and processing reservations
• Operating the switchboard, answering calls, and providing hotel information
• Managing room accounts, balancing cash, and generating reports
• Assisting with guest directions, coordinating with housekeeping and maintenance, and resolving issues
• Providing excellent customer service and ensuring guest satisfaction

Requirements:
Prior experience, relevant education or hospitality background preferred. Must have effective communication skills, professionalism, and physical ability to perform duties.

Note:

Duties may evolve to meet business needs.

Communication Skills, Customer Support/Service, Fast Food, Housekeeping/Cleaning, Problem Solving Skills, Reporting Skills, Telephone Skills

NATIONAL SERVICE GROUP & ASSOCIATES