Spa Coordinator
Listed on 2026-08-26
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Hospitality / Hotel / Catering
Guest Services, Customer Service Rep, Event Management & Planning
Job Details
Job Location:
The Standard Spa, Miami Beach - MIAMI BEACH, FL 33139
Position Type:
Full Time Salary Range: $19.00 - $19.00 Hourly Job Shift: Flexible Spa Coordinator
At The Standard Spa, Miami Beach, wellness isn’t something we simply offer, it’s part of who we are.
We’re seeking a warm, organized, and naturally hospitable Spa Coordinator to help guide our guests through everything our spa has to offer. As one of the first points of connection within the Spa, you’ll welcome guests, understand what they’re looking for, coordinate appointments, and help create a customized experience that feels effortless from beginning to end.
This role is perfect for someone who loves connecting with people, thrives in a fast-paced environment, and can balance genuine hospitality with organization, attention to detail, and a little Standard personality.
Why You’ll Love Your New Lifestyle- Complimentary Access to our Spa & Gym Facilities
- Up to 3 complimentary fitness classes per week, including yoga, pilates, bootcamp, and more
- Exclusive Spa Discounts on treatments and services
- Designated Employee Pool Days during the summer
- Restaurant Discounts throughout the property
- Boutique Discounts on retail items and essentials
- Medical, Dental & Vision Coverage
- Company-paid Life Insurance
- Short-Term & Long-Term Disability Insurance
- 401(k) Retirement Plan with Company Match
- Paid Time Off beginning on day one
- Eight Paid Holidays, including a Floating Holiday
- Complimentary Employee Meals
- Opportunities for growth and development
- Trainings, team celebrations, and employee appreciation events
- A workplace where individuality, hospitality, wellness, and community come together
The Spa Coordinator is responsible for creating a welcoming, seamless, and personalized experience for guests throughout their spa journey.
This position welcomes guests to the Spa, consults with them regarding their plans and needs, recommends customized treatments and experiences, schedules appointments, processes transactions, and provides accurate information regarding spa services, amenities, and property offerings.
The Spa Coordinator also serves as an important communication link between guests, practitioners, Spa leadership, and other hotel departments to ensure daily operations run smoothly and every guest feels genuinely cared for.
Key Responsibilities- Warmly welcome and assist guests upon arrival to the Spa.
- Engage guests in conversation to understand their needs, preferences, and plans.
- Ask thoughtful questions and recommend customized spa treatments, services, and experiences.
- Provide accurate information regarding spa amenities, hydrotherapy experiences, treatments, fitness offerings, and hotel services.
- Anticipate guest needs and respond promptly to requests.
- Maintain positive guest relations throughout the entire spa experience.
- Resolve guest concerns professionally and involve Spa leadership when additional assistance is needed.
- Consistently meet and exceed The Standard’s established service expectations.
- Schedule, modify, and cancel spa appointments accurately using the Spa reservation system.
- Maintain accurate reservation records and guest profiles.
- Coordinate treatment schedules while considering practitioner availability and operational needs.
- Confirm appointment details and communicate relevant information to guests.
- Assist guests with selecting treatments and experiences based on their preferences and availability.
- Maintain clear communication with practitioners regarding schedules, changes, special requests, and guest needs.
- Maintain strong knowledge of Spa treatments, services, products, packages, and experiences.
- Actively seek opportunities to expand knowledge of Spa offerings and wellness experiences.
- Make thoughtful recommendations based on individual guest needs.
- Identify appropriate opportunities to enhance the guest experience through additional treatments, services, and products.
- Maintain awareness of current Spa promotions, programming, and property offerings.
- Maintain clear, professional, and welcoming communication in person, by telephone, and through email.
- Respond to guest inquiries…
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