Banquet Manager

The Faena Culture

The Faena Movement is one of culture, art and community. The Faena Culture is steeped in the warmth and traditions of the south combining authentic and attentive hospitality with the world's finest amenities. We act as a catalyst in making dreams a reality with the collaboration of ideas. Creating carefully curated spaces paired with excellence in service to delight the most sophisticated guests as they are indulged by the Faena Culture.

The Banquet Manager is responsible for planning, coordinating, and supervising all banquet and event operations to ensure exceptional guest experiences. This role oversees banquet staff, manages event setups, coordinates with kitchen and service teams, and ensures events are executed according to client specifications, company standards, and budget requirements. Assist where necessary to ensure optimum service to guests during the events.

Event Planning & Coordination

• Maintain complete knowledge of and comply with all departmental policies, service procedures, and standards.
• Review Banquet Event Orders (BEOs) and all event requirements to ensure accurate planning and execution.
• Maintain complete knowledge of service requirements for all assigned functions, including:
• Detailed menu selections, major ingredients, appearance, texture, quality standards, garnishes, and methods of presentation.
• Particular characteristics and descriptions of wines and champagnes ordered.
• Pricing for specified selections on cash functions.
• Group names and relevant background information.
• Type of function and expected attendance/guarantee numbers.
• Scheduled hours of service.
• Special requests and arrangements.
• Order of service and traffic flow within the function space.
• VIPs and special guests.
• Coordinate with clients, Sales teams, event planners, and internal departments to ensure all event details are accurately communicated and executed.
• Organize all assigned functions and complete preparation work in accordance with departmental standards. Follow up on special arrangements to ensure compliance.
• Conduct pre-event meetings with banquet staff and relevant departments.
• Attend BEO meetings, pre-convention meetings, and site inspections as needed.
• Order food and beverage according to BEO requirements.
• Meet with the Chef and Stewarding teams to review scheduled group menus, equipment requirements, delivery times, quantities, and special arrangements.
• Conduct pre-function meetings with Captains, Servers, Housepersons, and other assigned staff to review all information pertinent to event setup and service.
• Communicate service needs and any event changes to staff throughout the function.

Operations Management

• Supervise the setup, execution, and breakdown of banquet events.
• Ensure banquet rooms and event spaces are properly prepared, maintained, and presented according to departmental and event standards.
• Maintain close communication with the cleaning company and appropriate internal departments to ensure event spaces meet cleanliness standards.
• Inspect scheduled function areas for cleanliness, working condition, and proper furniture and equipment setup. Coordinate with the appropriate departments to rectify deficiencies.
• Inspect table setups for cleanliness, neatness, and compliance with group requirements and departmental standards.
• Check bar setups for cleanliness, organization, appropriate supplies, and compliance with group requirements and departmental standards.
• Inspect buffet tables, receptions, and coffee breaks for cleanliness, attractiveness, layout, and compliance with the BEO.
• Ensure replenishment of food, beverage, and service items as specified on event orders and requested by the group contact.
• Direct Servers on the timing and sequence of service throughout each function.
• Constantly monitor staff performance throughout all phases of service and ensure departmental procedures and standards are followed.
• Assist Banquet staff with job functions when necessary to ensure optimum guest service.
• Observe guest reactions and communicate frequently with service staff to ensure satisfaction.
• Direct the final breakdown and cleanup of function rooms and ensure all departmental standards are met.
• Ensure all staff closing duties are completed before employees sign out.
• Deal with outside vendors in the absence of the Director of Banquets.
• Maintain complete knowledge of the correct maintenance and use of equipment and ensure equipment is used only as intended.

Staff Supervision

• Recruit, train, schedule, supervise, and develop banquet staff in accordance with company standards and business needs.
• Ensure assigned staff have reported to work and properly document late or absent employees.
• Coordinate employee breaks based on operational needs.
• Assign stations, side work, and event responsibilities to Servers and other banquet personnel in accordance with departmental procedures.
• Communicate additions or changes to assignments as they arise throughout the shift.
• Inspect the grooming and attire of…