Front Desk Agent

We’re Seeking a Front Desk Agent Who Knows Hospitality Is Personal At The Standard Spa, Miami Beach, checking in should never feel like a transaction. Our Front Desk is the center of the guest experience, the place where first impressions are made, questions get answered, plans come together, and sometimes a little magic happens. We’re seeking a warm, confident, and naturally engaging Front Desk Agent who can make guests feel at home from the moment they arrive.

You’ll handle everything from arrivals and departures to recommendations, special requests, billing, and the occasional curveball... all while bringing your own personality to the experience.

We don't believe great hospitality needs to feel scripted. Be professional. Be knowledgeable. Be genuinely interested in people. And most importantly, be yourself.

Why You’ll Love Your New Lifestyle Working at The Standard comes with perks designed to help you enjoy the lifestyle you help create.

Complimentary Access to our Spa & Gym Facilities Up to 3 complimentary fitness classes per week, including yoga, pilates, bootcamp, and more Exclusive Spa Discounts on treatments and services

Designated Employee Pool Days during the summer

Restaurant Discounts throughout the property

Boutique Discounts on retail items and essentials

Medical, Dental & Vision Coverage Company-paid Life Insurance Short-Term & Long-Term Disability Insurance
401(k) Retirement Plan with Company Match Paid Time Off & Paid Holidays Complimentary Employee MealsA workplace where individuality, hospitality, wellness, and community come together

Live the lifestyle you help create.

Position Summary The Front Desk Agent is responsible for creating a seamless, welcoming, and personalized experience throughout each guest's stay, from arrival through departure. As one of the most visible ambassadors of The Standard Spa, Miami Beach, the Front Desk Agent manages check-ins and check-outs, guest accounts, reservations, requests, hotel information, and guest concerns while maintaining accurate communication with departments throughout the property.

This position requires someone who can balance personality with precision: building genuine guest relationships while accurately handling reservations, payments, room assignments, reports, and other Front Office responsibilities. The Front Desk Agent works closely with Guest Relations, Reservations, Bell, Housekeeping, Engineering, Spa, Membership, Food & Beverage, and Rooms Leadership to ensure every detail of the guest experience feels connected.

Key Responsibilities Welcome arriving guests with genuine warmth and create a memorable first impression.

Perform guest check-ins efficiently and accurately according to established procedures.

Confirm reservation details, room assignments, payment methods, and special requests.

Explain hotel amenities, Spa access, Food & Beverage offerings, programming, and other relevant property information.

Provide keys and ensure guests understand important information about their stay.

Process check-outs accurately and efficiently.

Review guest folios, explain charges, and resolve billing questions when appropriate.

Create a thoughtful departure experience and invite guest feedback.

Maintain awareness of arrivals, departures, VIPs, returning guests, groups, and special occasions.

Build genuine relationships with guests rather than treating interactions as transactions.

Anticipate guest needs and look for opportunities to personalize their stay.

Recognize returning guests and acknowledge known preferences when appropriate.

Assist guests with wake-up calls, transportation needs, deliveries, directions, and other requests.

Listen actively to guest concerns and take ownership of finding an appropriate resolution.

Respond to guest…