Room Attendant

The Palms Hotel and Spa, Miami Beach, is an independent luxury beach resort focused on wellness, sustainability and personalized service. Our beachfront property features 247 guest rooms and suites, an extensive tropical garden and pool area with Tiki Bar, a spacious beach concession, and over 8,000 square feet of indoor and outdoor meeting space for social and corporate events. The hotel’s signature eatery, Essensia Restaurant and Bar, delivers all-natural dining with a focus on locally and sustainably sourced ingredients.

The Palms AVEDA Spa features holistic treatments influenced by ancient Ayurvedic philosophy designed to deliver a highly personalized experience.

A member of Preferred Hotels and Resorts and Beyond Green, The Palms has been independently owned and operated by a European family for over 25 years. Known as Miami Beach’s premier destination for wellness and relaxation, a forerunner in sustainable hotel operations, an expert in wedding services, an authority in healthful eating and all-natural spa services, our hotel, restaurant and spa have won many accolades and awards.

Enjoy a stable work environment in a professionally run hotel, where we help each other to flourish and grow. Come and be a part of The Palms family!

JOB SUMMARY:

The Room Attendant is a vital member of our hospitality team, responsible for upholding the highest standards of cleanliness, sanitation, and aesthetic presentation for all guest rooms and public spaces. In the heart of the vibrant Florida hospitality market, you will serve as a brand ambassador, ensuring our vacationers and business travelers experience a pristine, sanctuary-like environment that aligns with the luxury reputation of The Palms Hotel & Spa.

MAIN

DUTIES & RESPONSIBILITIES:

Cleaning & Sanitization:
Execute meticulous cleaning of guest rooms according to brand standards, including stripping and making beds with precision, dusting high-end furniture, vacuuming carpets, and polishing tile/marble surfaces.

Bathroom Excellence:
Deep-clean and disinfect bathrooms daily, ensuring all fixtures, glass, and mirrors are streak-free and sanitized using approved luxury-grade agents.

Amenity Management:
Inventory and replenish guest room supplies, including premium linens, high-end toiletries, coffee/tea service, and stationary, ensuring a  first-day  look for every guest.

Proactive Reporting:
Act as the  eyes and ears  of the property by identifying and reporting maintenance needs (leaks, HVAC issues, lighting) and safety hazards through the hotel’s digital reporting platform.

Guest Engagement:
Provide warm, professional service by responding promptly to guest requests. Adhere to the  10/5 Rule  (acknowledge at 10 feet, warmly greet at 5 feet) to foster a welcoming atmosphere.

Safety & Compliance:
Complete Florida-mandated Human Trafficking Awareness Training within 60 days of hire (Section 509.096, F.S.) and adhere to all OSHA safety protocols regarding chemical use.

QUALIFICATIONS:

Experience:

1+ years of housekeeping experience in a luxury resort or high-end hotel environment preferred.

Communication:
Basic English proficiency is required for safety instructions and guest interaction. Bilingual skills (English/Spanish or English/Haitian Creole) are highly desirable.

Attention to Detail: A discerning eye for cleanliness and the ability to work independently while maintaining rigorous brand standards.

Professionalism: A positive attitude and the ability to remain calm and efficient during peak occupancy periods.

Schedule & Availability Flexibility is

Required:

The Palms Hotel & Spa is a 24/7 operation. Candidates must have open availability, including mornings, evenings, weekends, and holidays.
* Seasonal Fluctuations:
Schedule shifts may vary based on…