IT | Application Manager

Job Summary

This position provides administrative and secretarial support for the department, including typing, filing, scheduling, financial record keeping, payroll, coordination of meetings and conferences, obtaining supplies, coordinating direct mailings, and working on special projects.

The Applications Manager serves as a key liaison between Information Technology and hotel operations by providing technical and functional support for business‑critical applications used throughout the property. The role is responsible for the administration, configuration, support, maintenance, and optimization of operational and enterprise applications that support departments such as hotel operations, finance, retail, guest services, and workforce management. The role also supports user account administration, onboarding and offboarding activities, and property‑wide IT change control processes.

• Administer, support, configure, and maintain hotel business and operational applications across the property.
• Perform application setup, configuration changes, testing, troubleshooting, and issue resolution based on operational needs and approved requests.
• Support systems related to hotel operations, including hospitality, retail, workforce management, finance, reporting, and guest service platforms.
• Manage onboarding and offboarding access, including account provisioning, mailbox setup, group membership updates, permissions changes, and timely deactivation of access.
• Coordinate with department leaders and end users to gather requirements, understand workflows, and ensure systems are configured to meet operational needs.
• Troubleshoot application issues and work with vendors and internal IT resources to resolve incidents, service requests, and escalations in a timely manner.
• Coordinate and support system upgrades, patches, enhancements, implementations, and application changes while minimizing disruption to hotel operations.
• Maintain system and process documentation, including application configurations, support procedures, account administration processes, and change records.
• Oversee and help enforce IT change control procedures throughout the property to ensure changes are properly documented, reviewed, approved, communicated, tested where appropriate, and implemented in a controlled manner.
• Track planned and completed changes and help communicate potential impacts, downtime, and operational considerations to affected departments.
• Support audit, compliance, and internal control requirements related to user access, application administration, and change management.
• Provide user support, guidance, and training related to business applications, account access, and system changes.
• Assist with special projects, go‑lives, and other related duties as assigned.

• Knowledge of business application support, system administration, and user access management principles and practices.
• Strong troubleshooting and problem‑solving skills with the ability to identify issues, analyze root causes, and coordinate timely resolution.
• Working knowledge of Active Directory, email administration, user provisioning, permissions management, and account lifecycle processes.
• Understanding of IT change control, documentation standards, and operational support processes.
• Ability to manage multiple priorities in a fast‑paced hospitality environment with strong attention to detail and follow‑through.
• Ability to communicate effectively with guests, staff, managers, vendors, and technical teams.
• Ability to work independently and exercise sound judgment in handling support issues, access requests, and system changes.
• Ability to operate office equipment and technology tools including computers, software, and related systems.
• Ability to read, write, and understand English.
• Knowledge, understanding, and compliance of policies and procedures, job descriptions, daily memorandums, and other business and operational instructions.

• Minimum of three to five years of relevant experience supporting business applications, user account administration, or hotel technology systems preferred.
• Previous experience in a hotel, resort, hospitality,…