IT Technician

Loews Miami Beach Hotel offers careers at a reimagined oceanfront resort in South Beach. Team members support 790 renovated guestrooms and suites, direct beach access, an oceanfront pool deck, Sea Spa, six restaurants and lounges, and more than 65,000 square feet of meeting space.

Founded in 1960, Loews Hotels & Co operates iconic hotels and resorts across the U.S. Together, our diverse and welcoming teams craft exceptional experiences in iconic destinations.

you'll be valued for who you are and the goals you have. Whether your next career chapter involves making memories for guests or supporting our properties in our Corporate Office, every role-from Guest Services to Finance, Culinary to IT-offers opportunities to grow and make a meaningful impact.

Creating a Team Member experience where you belong no matter what age, race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status that makes you, you is a daily focus for us.

• Competitive health & wellness benefits, 401(k) & company match
• Paid Sick Days, Vacation, and Holidays, Paid Bereavement, Paid Pet Bereavement
• Training & Development opportunities, career growth
• Tuition Reimbursement
• Pet Insurance
• Complimentary meals in Team Member Cafe while working
• Team Member Hotel Rates, other discounts, perks and more
• Benefits are subject to eligibility and may vary by position

We are seeking a motivated and technically skilled IT Technician to support the daily operation of hotel technology systems. In this role, you will provide handson technical support, maintain critical POS and retail systems, and troubleshoot hardware and software issues to ensure seamless operations. This position is ideal for a service driven technology professional who thrives in a fastpaced hospitality environment and is committed to delivering exceptional support to both guests and team members.

• Technically Proficient - You have a solid understanding of computer systems, networks, and software applications, enabling you to diagnose and resolve issues efficiently.
• Solution Oriented - You approach challenges with a strong troubleshooting mindset and respond quickly to minimize downtime and operational impact.
• Detail Focused - You demonstrate precision in system maintenance, documentation, and data handling, recognizing that small issues can have significant consequences.
• Clear Communicator - You can confidently explain technical concepts to nontechnical users and provide clear, helpful guidance.
• Service Driven Team Player - You are patient, approachable, and committed to delivering timely, high quality support while promoting teamwork and professionalism.
• Veterans and military spouses are encouraged to apply.

• Support the operation and maintenance of POS systems, including both hardware and software components.
• Maintain and administer Micros systems, including database corrections, menu configuration changes, and historical data retention.
• Troubleshoot, repair, or replace nonoperational and defective equipment across POS and retail systems.
• Maintain retail systems in partnership with retail management to ensure proper configuration and functionality.

• Establish and conduct preventive maintenance schedules for printers, PCs, and related systems.
• Collect and manage hardware inventory, comparing physical assets to automated inventory records.
• Maintain cleanliness and proper condition of all IT equipment and work areas.

• Provide weekend support as part of a sevenday IT coverage plan.
• Notify appropriate individuals promptly of system issues or unusual operational matters.
• Execute emergency procedures in accordance with hotel standards and support operational continuity.

• Administer and comply with all Loews Hotels IT policies, standards, and procedures.
• Attend required hotel meetings and training sessions and remain current on hotel information and system changes.
• Promote teamwork, professionalism, and a hospitality focused approach in all interactions.
• Maintain compliance with safety regulations, recycling initiatives, uniform and grooming standards, and hotel policies.
• Exercise sound judgment, adaptability, decisiveness, and the ability to multitask in a dynamic environment.

• Regular attendance in conformance with standards.
• May be required to work…