Director of Professional Services

About Door Loop

Door Loop is redefining property management software as the AI-native operating platform for innovative property management teams. With offices in Miami, New York City, and Tel Aviv, we’re a global company helping property owners and managers move faster, scale smarter, and get real support, real fast. We’re proudly People First. That’s why we’re a Certified Great Place to Work, recognized by Forbes as one of America’s Best Startup Employers (2024 & 2025), and highly rated on Glassdoor.

Door Loop is one of the fastest-growing Prop Tech companies in the world, and onboarding is one of the most critical levers in our growth engine. Backed by $130M+ in funding, recognized by Forbes as a Best Startup Employer (2024 & 2025), and ranked Capterra's highest user-rated property management software two years running (2025 & 2026), we implement approximately 500 new customers every month.

How we bring them live directly impacts retention, expansion, and the reputation we've built as the most customer-obsessed platform in property management.

• Own the Strategy and Execution of Professional Services You’ll define and execute the strategy for Door Loop's entire Professional Services organization, aligned with company growth, retention, and customer experience goals. You’ll own and continuously optimize a repeatable, productized onboarding methodology that drives fast time-to-value at scale.
• Build a High-Performing Implementation Engine You’ll lead and develop a team capable of supporting a high-velocity environment with consistent quality and throughput. You’ll segment onboarding approaches (tech-enabled, guided, and high-touch) based on customer complexity to balance speed, quality and scalability.
• Drive Payments Activation as a Core Milestone Payments activation and financial workflow enablement aren't nice-to-haves. They're non-negotiable onboarding milestones. You’ll ensure every customer is set up to realize the full financial value of Door Loop from day one.
• Establish Operational Rigor You’ll own and mature the operating infrastructure: KPIs, dashboards, forecasting, and capacity planning models. You’ll own onboarding success metrics including time-to-go-live, activation rates, CSAT, completion rates, utilization, and margins. You’ll be the leader who can translate funnel metrics into corrective action and surface risks before they become problems.
• Leverage AI and Automation to Scale You’ll identify opportunities to automate repetitive work, accelerate data migration and setup, and enhance self-service onboarding experiences. You’ll leverage AI and emerging technologies to improve onboarding efficiency, customer experience, and internal team productivity.
• Partner Cross-Functionally You’ll collaborate closely with Product and Engineering to influence roadmap priorities that reduce onboarding friction. You’ll work with Sales, Customer Success, and Finance to ensure seamless handoffs and aligned expectations. You’ll serve as the executive escalation point for onboarding challenges and strategic implementations.
• Develop Your People You’ll build career paths, competency models, and development plans that enable team members to grow alongside the company. You’ll establish clear expectations, success criteria, and feedback mechanisms to drive accountability. You’ll actively mentor managers and senior ICs to raise the leadership bar, and you’ll make the difficult decisions when necessary to ensure the team has the right skills for Door Loop's next stage.

• Experienced and Battle-Tested You have 8+ years leading Professional Services, Implementation, or Onboarding teams in high-growth SaaS environments. You've built or scaled a services organization at a company between $20M–$100M ARR. You have a proven track record of owning and refining segment-based, repeatable onboarding processes that deliver fast time-to-value and high CSAT at scale, and you've meaningfully contributed to GRR improvements.
• A High-Velocity Operator You've operated in environments onboarding hundreds of new customers per month. You understand the intensity, the systems, and the discipline required…