Selling and Support Captain, South

Position: Selling and Support Captain, South Beach - Full Time
Be part of an amazing story

 Macy’s is more than just a store. We’re a story. One that’s captured the hearts
 and minds of America for more than 160 years. A story about innovations and
 traditions…about inspiring stores and irresistible products…about the excitement
 of the Macy’s 4th of July Fireworks, and the wonder of the Thanksgiving Day
 Parade. We’ve been part of memorable moments and milestones for countless
 customers and colleagues. Those stories are part of what makes this such a
 special place to work.

 Job Overview

 As a Selling and Support Captain, you are an advocate for the customer and a
 role model for your colleagues. As an elevated hourly colleague, you are an
 expert in customer satisfaction , merchandising, and building brand loyalty.
 You will drive results through promotional and Omni selling initiatives. Under
 the supervision of a People Leader, you will play a key role in communicating
 expectations and priorities to our colleagues. Advancement opportunities include
 Personal Stylist or Sales and Customer Experience Manager.

 Full-time colleagues are typically scheduled to work 30 or more hours per week,
 while part-time colleagues are typically scheduled 12-24 hours per week. Hours
 are dependent on business needs and colleague availability. Information
 regarding hours per week needed for benefit eligibility purposes can be found
 here
 [].

 What We Can Offer You

 Join a team where work is as rewarding as it is fun! We offer a dynamic,
 inclusive environment with competitive pay and benefits. Enjoy comprehensive
 health and wellness coverage and a 401(k) match to invest in your future.
 Prioritize your well-being with paid time off and eight paid holidays. Grow your
 career with continuous learning and leadership development. Plus, build
 community by joining one of our Colleague Resource Groups and make a difference
 through our volunteer opportunities.

 Some additional benefits we offer include:

* Merchandise discounts
  
* Performance-based incentives
  
* Annual merit review
  
* Employee Assistance Program with mental health counseling and legal/financial
    advice
  
* Tuition reimbursement

 Access the full menu of benefits offerings here
 [].

 What You Will Do

* Based upon your Captain assignment you could be fulfilling customer orders,
    merchandising, processing new products, or supervising the selling floor in
    delivering exceptional customer service.
  
* Lead colleagues in the execution and completion of assigned tasks.
  
* As an advocate for the customer, you will role model and provide fast
    feedback on how to make every customer experience outstanding.
  
* Ensure high-level of customer service through problem-solving  and
    customer-focused resolutions.
  
* Enhance the in-store customer experience by promoting our Macy's mobile app.
  
* Meet with People Leaders throughout the day to plan and monitor total store
    activities.
  
* Provide People Leaders continuous feedback that drives a positive customer
    experience and improves our processes.
  
* Perform store opening and closing procedures, including accessing alarm
    system and settling the registers.
  
* Lead and participate in the adherence to our best in class merchandise
    standards.
  
* Educate colleagues on point of sale technology, radio frequency equipment,
    and applications to assist in selling and fulfillment of customer orders.
  
* Foster an environment of acceptance and respect that strengthens
    relationships, and ensures authentic connections with colleagues, customers,
    and communities.

 Who You Are

* Flexible availability, including days, evenings, weekends and holidays with
    regular, dependable attendance and punctuality
  
* Proficient in communicating effectively with customers and providing clear
    direction to colleagues
  
* Self-starter in adapting quickly to changing customer expectations and needs
  
* Resourceful and able to adapt quickly to changing priorities and deadlines
  
* 1-2 years of direct retail experience preferred
  
* High school diploma or equivalent

 Essential

Physical Requirements You Will Perform

* This position requires…