Retail Associate

We are looking for Retail Associates to join the re-opening of the famed Delano Miami Beach.

Under the general guidance of the Retail Manager, the Retail Associate will deliver an elevated and personalized shopping experience that reflects the brand’s signature style and service excellence. They will serve as a brand ambassador, ensuring every guest interaction is warm, intuitive, and memorable while maintaining the highest standards of presentation and product knowledge.

YOUR KEY RESPONSIBILITIES

• Provide exceptional personalized service to guests, anticipating needs and offering tailored recommendations.
• Maintain a strong understanding of all products, collections, and brand storytelling.
• Achieve and exceed individual and team sales goals.
• Ensure the retail space is impeccably presented at all times, in line with brand standards.
• Assist with merchandising, restocking, and inventory control.
• Process transactions accurately using POS systems.
• Handle guests’ inquiries, special requests, and concerns with professionalism and care.
• Support daily opening and closing procedures.
• Collaborate with team members to create a seamless and engaging guest experience.
• Recognize that in the hospitality industry, lateral service may be required.
• Be prepared to perform various related tasks as needed in the spirit of providing exceptional guest service.

• Previous experience in retail, luxury hospitality, or a guest‑facing role preferred.
• Strong interpersonal and communication skills.
• Passion for fashion, lifestyle, and luxury retail environments.
• Ability to multitask, work in a fast‑paced environment, and maintain a high level of attention to detail.
• Maintain positive and productive working relationships with other team members and departments.
• Ability to work independently and partner with others to promote an environment of teamwork.
• Must be able to stand or walk a minimum eight‑hour shift.
• Must be able to twist, tow (push or pull), reach, bend, climb, and carry objects as necessary.
• Must have excellent communication skills and be able to read, write, speak and understand English.

Must be able to work inside and outside at all times of the year as needed, based upon business volumes.

All your information will be kept confidential according to EEO guidelines.