Mobile Associate - Retail Sales

At T-Mobile, we invest in YOU! Our Total Rewards Package ensures that employees receive a competitive base salary and a comprehensive compensation package. Employees enjoy multiple wealth‑building opportunities, including an annual stock grant, employee stock purchase plan, 401(k), and access to free, year‑round money coaches.

Mobile Associates (MA) work as a member of a Retail Team of Experts to bring the T‑Mobile brand to life. They are brand ambassadors who build energy and excitement around our products and services. They thrive in a fast‑paced environment where technology innovations, customer needs, and the retail experience are continuously evolving. This learning role prepares new associates for the next level as a Mobile Expert and requires successful completion of new employee training.

• Build proficiency in serving and selling to customers, providing a world‑class customer experience and building loyalty.
• Help customers pick up where they left off in their shopping journey, whether online, through Customer Care or in‑store.
• Explore individual needs and provide hands‑on demonstrations of the latest technology in‑store.
• Engage in side‑by‑side selling to find personalized solutions that keep customers connected, including unique accessories and IoT devices.
• Approach service and sales needs with composure, integrity and compassion.
• Become skilled with and consistently use digital tools in interactions and onboarding to actively demonstrate coverage and service benefits.
• Complete training on the T‑Mobile in‑store experience, new skills and processes, knowledge of systems and reference resources.
• Make the most of shift time by seeking information between customers, learning about innovations in wireless and technology.
• Establish relationships with and partner with T‑Mobile employees across channels, including business and customer service to own the customer experience and resolve issues.
• Identify and handoff small‑business leads.
• Support team initiatives and create an inclusive environment.

• High School Diploma/GED (Required)
• Minimum 6 months of customer service and/or sales experience, retail environment preferred.

• Passionate customer advocate with a desire to be authentic and enjoy connecting and having fun doing it. (Required)
• Competitive drive and proven ability to succeed in a fast‑paced sales environment. (Required)
• Willingness to work alongside peers and store leaders, learning and sharing ideas while serving customers and providing resolutions to issues. (Required)
• Effective at balancing customer needs and performance goals. (Required)

• At least 18 years of age
• Legally authorized to work in the United States

Travel Required (Yes/No):
No

DOT Regulated Position (Yes/No):
No

Safety Sensitive Position (Yes/No):
No

Hourly Base Pay: $18.00, plus $5.00 per hour training pay. Within the first 90 days, Mobile Associates receive on‑the‑job training and are eligible for training pay. After completion, associates promote to a Mobile Expert role and become eligible for an annualized incentive target of $18,000 per year, with actual incentives varying by performance and full‑time status. All employees are guaranteed at least $20/hour inclusive of base pay and incentives.

All employees have access to medical, dental and vision insurance, a flexible spending account, 401(k), employee stock grants, and a home‑internet discount. Paid time off, 12 paid holidays for full‑time employees, up to 12 for part‑time, paid parental and family leave, tuition assistance, college coaching, childcare subsidy, and various voluntary insurance options are also available. Eligible employees may receive mobile service & home internet discounts, pet insurance, and commuter programs.

To learn about T‑Mobile’s benefits, visit

As part of the T‑Mobile team, you are encouraged to grow and pursue new career opportunities. The Un‑carrier offers a flexible career path with many opportunities for advancement.

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