Luxury Retail Shift Leader

Address: 1452 Washington Ave. Miami Beach, Florida 33139

We are looking for Team Members to lead the way today and step into greater roles tomorrow. Join EZCORP as a Retail Shift Manager (Lead Pawn Broker) and advance your career while delivering outstanding customer service in a fast‑paced environment.

• Provide outstanding customer service and build solid relationships with customers, promoting sales and making deals for a wide variety of pawn items.
• Process loans and extensions, and negotiate satisfactory terms for pawned items.
• Perform opening and closing store procedures.
• Supervise, coach, and mentor store Team Members.
• Create a friendly, courteous, and respectful environment that sets EZPAWN apart from the competition.
• Ensure compliance with company policies, procedures, and regulations.

• High school diploma or GED.
• Minimum 1 year of supervisory, key holder, or team/shift lead experience.
• Ability to pass a criminal background check and drug test.
• Valid driver’s license and auto insurance.
• Strong communication, negotiation, and interpersonal skills.
• Highly organized, detail‑oriented, with excellent judgment, time‑management, and prioritization skills.
• Knowledge of commonly pawned items such as tools, jewelry, firearms, or electronics is a plus.
• Sales background, bilingual, or other relevant experience is a plus.

• Free Health Insurance*
• Competitive wages
• Monthly uncapped bonus potential paid on store and individual performance
• Great working hours
• 401(k) with company match
• Generous paid time off; holiday pay
• Store discount

* No cost for TM only medical insurance when selecting Blue Cross Blue Shield EPO Plan.

EZCORP is committed to fostering an environment that values belonging and development for all. This commitment includes providing equal access to, and participation in, employment opportunities, programs, and services without regard to race, creed, religion, color, national origin, disability, gender, sexual orientation, gender identity, veteran status, or age.