Guest Experience Associate; Museum, Retail & Tours Part-Time

Guest Experience Associate (Museum, Retail & Tours) – Part-Time

Employment Type: Part-Time (non-exempt)
Compensation: $17.00 per hour
Reports To: Operations Manager

The Miami Design Preservation League (MDPL) is a nonprofit organization dedicated to protecting, preserving, and promoting Miami Beach’s historic architecture, neighborhoods, and cultural heritage. Through advocacy, education, museum programming, walking tours, preservation initiatives, and community engagement, MDPL works to ensure that Miami Beach’s unique architectural legacy is preserved and celebrated for future generations.

The Guest Experience Associate (Museum, Retail & Tours) is responsible for delivering exceptional customer service while supporting the daily operations of the Art Deco Welcome Center, Art Deco Museum, and Art Deco Gift Shop. As a front-line representative of the Miami Design Preservation League (MDPL), this position welcomes visitors from around the world, provides information about Miami Beach’s architectural and cultural history, facilitates museum admissions and walking tour sales, promotes memberships and programs, supports retail operations, and helps create an engaging and memorable visitor experience.

This position contributes to MDPL’s mission by connecting guests with the history, architecture, and preservation efforts of Miami Beach through outstanding hospitality, education, retail engagement, and public programming.

• Welcome visitors, provide exceptional customer service, and represent MDPL in a professional and welcoming manner in the Art Deco Welcome Center, Art Deco Museum, and Art Deco Gift Shop.
• Promote and sell museum admissions, walking tour tickets, memberships, programs, and Gift Shop merchandise.
• Answer visitor questions about MDPL, its facilities, programs, services, memberships, and Miami Beach history, architecture, and attractions.
• Assist with tour operations, including guest check-in, ticket verification, visitor directions, and communication with tour guides.
• Operate the point-of-sale (POS) system; accurately process cash and credit card transactions and reconcile cash drawers according to established procedures.
• Assist customers with merchandise selection, purchases, exchanges, and product inquiries.
• Support Gift Shop operations through merchandising, product organization, inventory management, and maintaining accurate retail records.
• Monitor museum galleries and public spaces to ensure a safe, welcoming, and enjoyable visitor experience.
• Communicate and enforce museum guidelines and visitor policies in a professional and courteous manner.
• Perform opening and closing procedures for the Welcome Center, Museum, and Gift Shop.
• Maintain the cleanliness, appearance, and presentation of all public-facing spaces.
• Assist with exhibitions, educational programs, lectures, community initiatives, and special events, including visitor engagement, registration, setup, and breakdown as needed.
• Support membership initiatives and organizational programs by engaging visitors and promoting MDPL offerings.
• Participate in staff meetings, training sessions, and professional development opportunities.
• Complete training to serve as an MDPL Walking Tour Guide when assigned, based on performance and organizational needs.

• Cross-train in multiple operational areas to develop knowledge of MDPL operations and support organizational needs.
• Foster positive relationships with visitors, volunteers, vendors, community partners, and fellow staff members while maintaining a professional and welcoming demeanor.
• Support MDPL programs, events, projects, and operational need as assigned, including visitor services, retail operations, and administrative support.
• Perform other duties as assigned.
• Qualifications

Required

• Excellent customer service and interpersonal communication skills.
• Ability to communicate professionally and effectively with diverse audiences.
• Strong organizational skills and attention to detail.
• Ability to multitask and work efficiently in a fast-paced, visitor-focused environment.
• Dependable, punctual,…