Senior Sales Manager

Summary

Position maintains a balance of proactive & reactive selling, growth of key accounts, and sales team development while acting as strategic sales & revenue leader. Goals focus on hotel room revenue, group bookings, food & beverage contribution, market share, and sales training. Works directly with the Director of Sales & Marketing and General Manager to create vision, understand market mix, and align systems for revenue maximization.

• Achieve 100% of group sales revenue goals through individual and team efforts.
• Continuously assess strengths and challenges of sales team members.
• Provide coaching, mentoring and training to the sales team.
• Incorporate marketing initiatives to support group sales strategies and activities.
• Establish a sense of urgency to meet hotel needs.
• Know competitor set and recommend sales/pricing strategies and service improvements.
• Carry food & beverage contribution goals and collaborate with DOC to achieve revenue targets.
• Consistently review shifts in market mix with DORM & DOSM and make deployment & pricing recommendations.
• Stay atop industry trends.
• Work with National Sales Team to communicate specific account needs and impact revenues for the hotels.
• Identify key group markets and support deployment and travel schedule strategies.
• Develop sales skills of the team through implementation, coordination, and maintenance of weekly training.
• Ensure team achievement of Shop Talk results.
• Present successes and opportunities to DOSM, General Manager, and ownership.
• Report on group pace and future group needs.
• Complete and communicate monthly group sales results to DOSM.
• Assist in developing appropriate group production goals.
• Participate actively in weekly yield meetings.
• Analyze industry intelligence reports (e.g., STR, Hotelligence).
• Conduct FJP reviews and weekly meetings with the sales team to ensure appropriate direction.
• Maintain accurate and thorough notes/traces of accounts via Delphi.

• Bachelor’s degree preferred.
• 1 to 3 years of hotel sales experience.
• Strong selling skills.
• Ability to inspire, lead, and manage a team by example.
• Act as owner of the hotel, communicating clear strategy and purpose.
• Proficient in Microsoft Office Suite.
• Well organized, detail oriented with excellent follow‑up.
• Excellent internal and external communication skills.
• Ability to convert vision into tangible actions for the hotel.
• Emulate Kimpton Culture.

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Education and/or experience: 1 to 3 years of sales experience;
  Bachelor’s degree preferred.
• Language skills:
  Ability to read, write, and communicate effectively with business departments, guests, and vendors.
• Physical demands:
  Requires use of keyboard, sitting, standing, and occasional lifting of up to 75 lbs.
• Mental demands:
  Produces detailed work, uses reasoning and verbal and written communication, handles multiple concurrent tasks, sometimes gives presentations.
• Work environment:
  May encounter heat, odor, fumes, dampness, dirt, grease, noise, vibrations, and use of tools/equipment.

Please note:

management reserves the right to change, modify, or alter any of the duties listed above to meet business demands.