Safety And Risk Associate

Location:

Clevelander South Beach

Summary:

* Contact the Safety and Risk Manager immediately for emergency situations.

* Monitor surveillance cameras.

* Patrol the property with specified equipment, checking all designated points and document all actions taken.

* Resolve safety hazard situations.

* Ensure all guest room doors are secured.

* Investigate suspicious persons on property.

* Conduct designated investigations into theft or lost items, noise complaints, assault complaints, and other guest and resident complaints, complete documented reports.

* Respond to the scene of guest or employee's accident promptly; administer first aid/CPR; communicate specified information to E.M.S./medical personnel as required.

* Comply with state regulations and property guidelines for handling intoxicated guests and visitors.

* Document, organize and store all lost and found items given to Security, document guest inquiries for lost items and coordinate return of lost items to guest.

* Maintain confidentiality of all Security and resort reports/documents, release information only to authorized individuals.

* Answer the departmental telephone.

* Communicate by radio with designated property personnel.

* Prepare work orders for maintenance repairs and submit to Engineering through the innspector app.

* Legibly complete designated reports.

* Complete all paperwork and closing duties before leaving. Review property status and any follow-up actions with on-coming Safety and Risk Associate.

* Ability to work a varied schedule that may include early morning, evening, night, and weekend shifts.

* Knowing the complete hotel facilities and layout including emergency procedures.

* Spend majority of shift on foot patrol, walking, climbing stairs of the interior and perimeter of the hotel to observe and identify potential security and safety risks or undesirable conditions.

* Requires verbal communication using two-way radio, bending, stooping and kneeling as in performing CPR.

* Patrol interior hallways and public areas ensuring safety of guests and property.

* Prepare routine logs of status of patrolled areas.

* Prepare security incident report and notify appropriate managers when an incident occurs.

* Respond to guest questions regarding the hotel. Know the lay out of the hotel including all outlets' location and hours of operation.

* Report and/or follow-up on any complaints, problems a guest may experience in a timely and professional fashion to ensure a quality guest experience.

* Attend emergency training and procedures to ensure appropriate protection of the hotel's guests, team and company assets.

* Memorize and monitor life safety system installed at property including layout of entire building, alarm pull stations, location of fire extinguisher and sprinklers.

* Perform special projects and other responsibilities as assigned.

* Maintain good working relationships and open lines of communication with all other departments.

* Participate in hotel committees and other assignments

Other Functions:

* Performs other duties as assigned

Minimum Qualifications:

* At least 18 years of age, High school diploma preferred

* Good oral and written communication skills

* Basic knowledge of word processors and windows-based computers

* No criminal history or unfavorable past employer reviews

Knowledge, Skills and Abilities:

* Must have the ability to communicate in English.

* Self-starting personality with an even disposition.

* Can communicate well with guests, employees and management.

* Must be willing to "pitch-in" and help co- workers with their job duties and be a team player.

* Thorough knowledge of the layout of the building, and some knowledge of the city and surrounding areas.

* Ability to stand, walk and/or sit and continuously perform essential job functions for duration of shift.

* Hearing and visual ability to observe and detect signs of emergency situations.

* Ability to perform tasks requiring bending, stooping, kneeling, and walking significant distances between and within buildings on the property.

* Ability to grasp, lift and/or carry or otherwise move goods weighing a maximum of 150 lbs.

* Sufficient manual dexterity in hands.

* Ability to climb stairs and ladders at a rapid pace.

* Ability to perform duties within extreme temperature ranges.

* Vision acuity within normal limits

Working Conditions:

* Work is mostly performed outdoors and requires evening and weekend hours