Pharmacy Operations Manager – Front End

Pharmacy Operations Manager – Front End

Fort Lauderdale, Fl

At The Pharmacy Hub, we collaborate with pharmaceutical brands, manufacturers, health brands, telemedicine providers, and healthcare companies to deliver essential products directly to patients. Our expertise allows us to seamlessly distribute pharmaceuticals, medical devices, and other healthcare products to consumers, ensuring greater accessibility and convenience.

The Pharmacy Hub is looking for an exceptional, high-potential healthcare operator who wants to grow into a major leadership role as the company scales. This is not a traditional pharmacy operations job and not a traditional sales management job. We are looking for someone who understands the pharmacy business, is intellectually curious, highly analytical, commercially minded, and capable of learning every part of the organization.

This position will lead front-end operations end to end — spanning sales, technical, finance, client onboarding, account management, and all pre-PV1 workflows (everything from intake and order entry through the point of pharmacist verification) — and will build and implement automation solutions, leveraging a healthcare or pharmacy background, to help us scale efficiently and improve the entire client journey from signed contract through launch, fulfillment, retention, and expansion.

As TPH continues to grow, this individual will help professionalize the front-end organization — replacing ad hoc workflows with documented, automated, accountable processes — and will become a trusted operational partner to executive leadership as responsibilities expand.

Reporting structure: this position reports directly to CEO. Team structure is expected to evolve, with responsibility for Sales, Onboarding, Account Management, the technical team's TPH stack, and the Pre-Pv1 team.

We want someone early enough in their career to still be hungry and highly coachable, but accomplished enough to demonstrate an unmistakable pattern of rapid advancement and increasing responsibility.

• Lead front-end operations, including all pre-PV1 workflows: patient/order intake, data entry, order processing, and everything upstream of pharmacist verification
• Work directly with pharmacy operations to ensure new programs can be executed successfully at scale

• Lead and professionalize the sales, account management, and client onboarding functions
• Own the transition from signed customer → implementation → pharmacy launch → ongoing account performance

• Build and put automation solutions in place across front-end operations, drawing on healthcare/pharmacy domain expertise — replacing manual work with scalable systems and processes
• Identify manual, error-prone, or undocumented workflows across sales, onboarding, pharmacy operations, technical, finance, and client service, and personally drive solutions
• Establish accountability, KPIs, dashboards, workflows, and operating processes

• Analyze client performance, volume, profitability, retention, implementation timelines, and operational performance
• Improve coordination between Sales, Account Management, Onboarding, IT, Pharmacy Operations, Finance, and leadership

• Manage and develop people while identifying where the organization needs stronger talent
• Become a trusted operational partner to executive leadership and take on progressively larger responsibilities as the company grows

Success in this role is measured across five ownership areas — Sales, Onboarding, Account Management, Pre-PV1 & Customer Support, and Technology — each tracked against concrete, numbers-in-hand KPIs and reviewed on a fixed cadence with executive leadership.

Leading indicators include:

• Sales: pipeline coverage and conversion by stage, average deal size, sales cycle length, and revenue vs. target, run on a weekly review cadence
• Onboarding: time-to-launch per client and manual touches per onboarding, with a target of at least 25% fewer manual…