Assistant Operations Office

Glowback

LED®, a division of Bluegate Inc., is a Miami, Florida-based family-owned business founded in 2011. As a leading manufacturer of customized LED lighting systems, we specialize in decorative, residential, and commercial lighting solutions. Our extensive product offerings include a wide range of LED fixtures, high-quality components for linear lighting, and tailor-built LED panels for unique project specifications. With an unwavering commitment to quality, innovation, and exceptional customer service, Glowback

LED® provides reliable lighting systems that bring the visions of homeowners, designers, and builders to life.

This is a full-time, in-person position that plays a critical role in keeping operations organized, customers supported, and orders moving accurately and efficiently.

• Serve as the first point of contact for customers via phone, email, and in person communication.
• Provide customer service support including returns, warranty replacements, shipping claims, and resolution of incorrect or damaged orders.
• Process customer orders, including accurate data entry and credit card processing.
• Assist the sales team with administrative support, including preparation of production forms and sales related data entry.
• Provide limited shipping assistance as needed.
• Support marketing initiatives including social media engagement and photoshoots.
• Assist with basic website updates such as replenishing product stock.
• Maintain accurate records and ensure follow through.
• Other duties as assigned.

• Bilingual (Spanish and English) preferred.
• 1–3 years of experience in office administration, customer service, or operations support.
• Strong written and verbal communication skills.
• High attention to detail and organization.
• Computer savvy and proficient with data entry.
• Reliable transportation.
• Must be eligible to work in the United States.

• Experience in manufacturing, ecommerce, or consumer products.
• Familiarity with social media platforms.
• Experience with Salesforce, Sage 100, or Starship.

• Hours:
  
  8:30 AM – 5:00 PM, Monday through Friday
• Employment Type:
  
  Full-time, In-Person
• Pay:
  Starting $20.00 per hour
• Paid Time Off with accrual and rollover
• Paid holidays
• Growth opportunities

Start Date:

March 16, 2026

• You will be subject to background screening. Please submit your resume including job experience and contact information.