Branch Sales & Service RRT

Position Overview

At PNC, our people are our greatest differentiator and competitive advantage in the markets we serve. We work together each day to foster an inclusive workplace culture where all employees feel respected, valued, and have an opportunity to contribute to the company’s success.

Branch Sales & Service RRT (Bilingual in Spanish preferred). This role is based at PNC’s Miami Gardens Shoppe Branch, 19184 NW 27th Avenue, Miami Gardens, Fl 33056.

• Manages the customer experience by identifying opportunities to improve a customer’s financial wellbeing and create loyalty while increasing share of wallet.
• Participates in proactive sales and service activities, identifying referral opportunities and collaborating with ecosystem partners to grow customer’s share of wallet.
• Drives proactive sales conversations through outbound calling, service-to-sales, teller interactions, appointment setting and effective lobby engagement.
• Delivers a full PNC conversation with every client interaction to identify appropriate PNC solutions.
• Leverages ecosystem partnerships to acquire, expand, and retain relationships.
• Creates customer loyalty and grows customer share of wallet through a differentiated customer experience.
• Performs lobby engagement activities to connect with customers and position PNC products to meet their needs.
• Educates customers on options for managing financial transactions by leveraging technology, tools, and resources.
• Applies product and procedural knowledge to identify, mitigate, and solve customer problems effectively to drive customer loyalty.
• Manages risk through adherence to all policies and procedures, demonstrating sound judgment within established limits.
• Ensures teller and branch daily operations and maintenance transactions are completed efficiently and accurately.

Employees are expected to be Customer Focused and Managing Risk
, demonstrating knowledge of values and practices that align customer needs and satisfaction with primary business decisions, and effectively managing all risks associated with business objectives.

Preferred

Skills:

Accountability, Banking, Client Loyalty, Customer Experience (CX), Customer Service, Identifying Opportunities, Leveraging Technology, Proactive Sales.

Competencies:

Banking Products, Digital Awareness, Effective Communications, Managing Multiple Priorities, Matrix Management, Problem Solving, Prospecting, Retail Lending, Selling, Understanding Customer Needs.

Work Experience:

Requires 1+ years of related experience; higher education is not mandatory but related product knowledge or certifications will be considered.

Education:

No degree required.

Certifications:

None required.

Licenses:
Candidates will be subject to additional background checks as required by Consumer Financial Protection Bureau regulations.

PNC offers a comprehensive range of benefits, including medical and prescription drug coverage, dental and vision options, life insurance, disability protection, 401(k) with employer match, pension and stock purchase plans, dependent care reimbursement, adoption and childcare benefits, educational assistance, and a robust wellness program with financial incentives.

Paid time off:
Maternity and/or parental leave, up to 11 paid holidays, 9 occasional absence days, and 15–25 vacation days annually, depending on career level and years of service.

If an accommodation is required to participate in the application process, please contact  or call  and say "Workday" for accommodation assistance. All information provided will be kept confidential and used only to the extent required to provide reasonable accommodations.

PNC provides equal employment opportunity to qualified persons regardless of race, color, sex, religion, national origin, age, sexual orientation, gender identity, disability, veteran status, or other protected categories.

This position is subject to the requirements of Section 19 of the Federal Deposit Insurance Act (FDIA) and, for any registered role, the Secure and Fair Enforcement for Mortgage Licensing Act of 2008 (SAFE Act) and/or the Financial Industry Regulatory Authority (FINRA), which prohibit the hiring of individuals with certain criminal history.

Refer to the California Consumer Privacy Act Privacy Notice to understand how PNC may use or disclose your personal information in our hiring practices.