Sr. Consultant w​/ Utility Billing exp

Position Specific Description

This position will be primarily responsible for supporting daily billing operations and resolving complex billing issues to ensure accurate customer billing and system functionality.

• Billing Operations Support:
  Plan and manage assigned billing activities; complete analysis and resolution tasks within established time frames
• Daily Coordination:
  Participate in team meetings and track work progress using tools such as JIRA, Qmetry, Teams, and Outlook while coordinating with IT, vendors, and cross‑functional teams
• Technical Analysis:
  Provide functional expertise on billing systems to ensure timely and effective issue resolution within SAP and CIS environments
• Problem‑Solving:
  Apply analytical skills to decompose complex billing discrepancies into manageable components, utilizing Excel for data validation
• Documentation:
  Create and maintain comprehensive documentation for billing processes, system procedures, and operational workflows
• AI & Data Enablement:
  Utilize AI‑powered tools (e.g., Microsoft Copilot, data analysis tools) to support billing analysis, data validation, and issue troubleshooting
• AI Integration &
  
  Collaboration:
  
  Collaborate with IT and cross‑functional teams to incorporate AI‑driven solutions into billing workflows and system enhancements

• Conducts analyses and prepares reports that provide operation and/or technical support to business operations
• Conducts quantitative and qualitative research to support medium to large special projects
• Assists with process design and modification for continuous business improvement
• Performs other job-related duties as assigned

Energy and Utility domain; SAP ISU with Utility billing experience (Meter to Cash process)

Willingness to travel extensively as client needs require.

• Education:
  
  Bachelor’s degree required; MBA or master’s strongly preferred.
• Work Authorization:
  Must be legally authorized to work in the United States without employer sponsorship now or in the future.

Applications will be accepted until June 26, 2026. The annual salary for this position is between $86,500.00 – $ depending on experience and other qualifications of the successful candidate.

Incentives:

Eligible for Cognizant’s discretionary annual incentive program and stock awards, subject to applicable plan terms.

Medical, Dental, Vision, Life Insurance, Paid Holidays plus PTO, 401(k) with company contributions, Short‑term/Long‑term Disability, Paid Parental Leave, Employee Stock Purchase Plan.

Disclaimer:
Salary, other compensation, and benefits are accurate as of the date of this posting and may be modified at any time, subject to applicable law.