Production Supervisor

Get to know us: NOVO Health Services offers linen management solutions to the healthcare industry. NOVO Health keenly focuses on safety and infection control and provides its partner hospitals with a value-driven linen management control system that measures and monitors linen utilization by department to eliminate excess internal costs. NOVO's wide range of service programs offer a variety of options to provide a seamless, single source distribution system.

NOVO's regional healthcare linen facilities are HLAC accredited and operate with state-of-the‑art processing equipment and processes.

NOVO Health Services is a leading provider of healthcare linen solutions, delivering a fresh and innovative approach to the industry. Our focus on patient experience, infection prevention, and operational excellence enables us to improve linen quality while reducing overall program costs for our healthcare partners.

With HLAC-accredited facilities and a commitment to continuous improvement, NOVO is redefining how healthcare linen programs are managed across the country.

NOVO Health Services is seeking a hands-on Production Supervisor to lead daily plant operations at our Miami facility, driving performance across safety, quality, productivity, and customer service.

This role is responsible for supervising production associates and Team Leaders, ensuring efficient workflow, regulatory and infection‑control compliance, and consistent service delivery to our healthcare partners. The Production Supervisor partners closely with Maintenance/Engineering, Customer Relationship Management (CRM), Distribution, Soil, and Clean Side teams to resolve operational challenges and keep production on schedule.

The ideal candidate is a strong floor leader who thrives in a fast‑paced, high‑volume environment, develops and holds teams accountable, and is comfortable working flexible hours to meet business needs.

• Supervise daily production activities to ensure operational goals for safety, quality, productivity, and customer service are achieved
• Monitor production flow, staffing levels, equipment utilization, and labor hours to achieve established productivity and PPOH targets
• Ensure production schedules are completed on time and customer requirements are met
• Coordinate with Maintenance/Engineering regarding equipment issues, downtime, preventive maintenance needs, and production priorities
• Work closely with Customer Relationship Management (CRM), Distribution, Soil, Clean Side, and other departments to resolve operational and customer‑related issues
• Monitor employee attendance, breaks, overtime, staffing, and work assignments to maintain appropriate labor utilization
• Assist other departments during periods of high volume, staffing shortages, equipment downtime, or other operational needs

• Lead, coach, and develop production employees and Team Leaders while maintaining accountability for performance and workplace standards
• Conduct shift‑start meetings and communicate daily expectations, safety topics, production goals, quality concerns, and operational priorities
• Ensure employees are properly trained and follow established Standard Operating Procedures (SOPs)
• Assist with employee onboarding, training, cross‑training, and development
• Assist management with employee performance evaluations, coaching, counseling, and corrective‑action documentation

• Ensure compliance with infection prevention, hygiene, OSHA, safety, and company policies and procedures
• Conduct regular production floor inspections to identify safety hazards, quality concerns, bottlenecks, and operational opportunities
• Maintain a clean, organized, and safe production environment in accordance with established housekeeping and infection‑control standards
• Participate in safety, quality, infection‑control, and operational audits

• Monitor linen quality throughout the production process, including proper sorting, washing, drying, finishing, folding, and preparation for shipment
• Investigate production, quality, or safety issues and implement appropriate corrective actions
  
  Ensure accurate completion of production reports, productivity data, downtime documentation, and other required operational records
• Support continuous improvement initiatives designed to increase productivity, reduce waste, improve linen quality, and control operating costs
• Recommend improvements to production processes, workflow, staffing, equipment utilization, and workplace organization
• Support inventory control and linen management initiatives as needed

• Participate in production meetings and provide updates regarding productivity, staffing, quality, downtime, and operational challenges
• Escalate significant safety, quality, staffing, equipment, or customer‑service concerns to the Operations Manager or General Manager as appropriate
• Support