Operations Production Supervisor - Miami Lakes; Hybrid

SUMMARY: The Operations Production Supervisor supervises, coordinates, and directs a team of hybrid employees. The supervisor is responsible for the daily workflow and ensures that all job functions are completed within assigned time frames. This includes oversight of IRA/HSA processing, exceptions handling, customer/account maintenance transactions, abandoned properties, return mail, IOLA/IOLTA account processing, debit card operations, non-fraud debit card/ACH disputes, and IRS reporting review and correction.

The role ensures compliance with regulatory deadlines to mitigate bank losses.

ESSENTIAL DUTIES AND RESPONSIBILITIES: include the following; other duties and projects may be assigned.

• Supervise, coordinate, and direct a team responsible for daily functions within the Operations Production Department.
• Assist management with personnel decisions, including performance appraisals, promotions, and terminations.
• Coordinate departmental workflow to ensure timely completion within regulatory and departmental guidelines.
• Prepare work schedules and assign duties to ensure efficient operation.
• Support other bank areas with customer information adjustments and ledger reconciliation.
• Ensure operational standards align with current regulations and risk mitigation controls.
• Guarantee transaction accuracy and adherence to processing standards.
• Maintain and distribute operational and statistical reports.
• Monitor data input for accuracy and departmental performance metrics.
• Develop and update departmental procedures.
• Cross-train employees on multiple functions to prevent single points of failure.
• Provide excellent service to client-facing staff for customer service needs.
• Assist with audits and special projects, including system upgrades and mergers.
• Participate in re-engineering tasks to improve efficiency.
• Manage disaster recovery and business continuity plans.
• Oversee testing and data validation for new releases.
• Serve as SME on committees for system changes and upgrades.
• Attend training to stay current with systems and regulations.
• Assist in departmental budgeting and resource planning.
• Ensure compliance with applicable laws, including AML regulations, and report suspicious activities.

SUPERVISORY RESPONSIBILITIES:

• Supervise functions, projects, or employees as applicable.
• Perform supervisory duties in accordance with policies and laws.
• Support management in hiring, training, and employee development.

EDUCATION: Bachelor's Degree or equivalent work experience required.

EXPERIENCE: 5+ years of supervisory/leadership experience in deposit operations or retail banking in a large financial institution; commercial banking experience preferred.