Regional Collections Specialist - Pembroke Pines, FL

Position Overview

We're looking for a proactive and detail-oriented Collection Specialist to join our team in Pembroke Pines. In this role, you'll take ownership of customer accounts, helping to prevent delinquency while delivering excellent service and building positive customer relationships.

You'll play a key part in maintaining healthy cash flow by resolving past-due balances, identifying issues early, and partnering with both customers and internal teams to ensure accurate and timely payments.

• Proactively contact customers via phone and email to resolve past-due balances and prevent account delinquency
• Investigate and address billing discrepancies, working toward timely and accurate resolutions
• Handle inbound inquiries related to billing, payments, and credit requests
• Maintain a daily outreach goal of 30-40 calls to ensure consistent follow-up
• Send invoices and provide follow-up communication via phone, email, or mail as needed
• Work with at-risk accounts to prevent service interruptions and secure payment commitments
• Evaluate creditworthiness for new and existing customers
• Process payments and resolve account discrepancies efficiently
• Partner with Sales to support account setup, including credit limits and payment terms
• Monitor and analyze key reports (aging, credit hold, and credit balances)
• Reinstate accounts after payment verification and resolve credit holds
• Identify high-risk accounts and take action prior to billing cycles
• Prepare and share weekly aging reports with leadership
• Document account activity and maintain accurate records in the system
• Collaborate with internal and external collection partners on complex accounts

• Strong communication and negotiation skills
• Ability to manage a high volume of calls while maintaining professionalism
• Attention to detail and strong problem-solving abilities
• Experience with collections, accounts receivable, or customer service preferred
• Comfort working with data, reports, and financial systems

• Competitive salary plus commission opportunities
• Comprehensive health, dental, and vision coverage
• 401(k) with generous company match
• Paid time off, holidays, and sick leave

• Be part of a fast-growing company with real advancement opportunities
• Access to ongoing training and development programs

• Work in a collaborative environment where your contributions matter

• Enjoy working in Pembroke Pines-known for its vibrant community, beautiful weather, and convenient access to everything South Florida has to offer

• Associate degree (or equivalent experience) with at least 2 years of experience in credit and collections
• Solid understanding of collections practices, procedures, and basic financial principles
• Proficiency in Microsoft Office
  , including strong working knowledge of Excel, Outlook, and Word
• Excellent communication skills
  , both written and verbal, with the ability to interact professionally with customers and internal teams
• Working knowledge of the Fair Credit Reporting Act (FCRA)
• Strong organizational and time-management skills
  , with the ability to prioritize tasks in a fast-paced environment
• High level of attention to detail and problem-solving ability
• Experience in the waste or environmental services industry is a plus, but not required

The statements above are intended to describe the general nature and level of work being performed. They are not intended to be a complete list of all responsibilities, duties, or skills required for the position.