Credit Manager

Do you naturally bring structure and accountability to financial processes while building strong working relationships across the business? Are you comfortable balancing client relationships with sound credit decisions and understanding how effective collections and risk management contribute directly to healthy cash flow? Do you enjoy leading a team, improving processes, and using data to drive financial performance? If you answered yes, this role provides the opportunity for you to make a meaningful impact.

Seeking a highly organized and performance-driven Accounts Receivable Manager with full-service hotel experience. This role is responsible for the oversight of billing, collections, guest ledger management, and chargeback resolution, ensuring compliance with established financial controls, brand standards, and company policies. The ideal candidate demonstrates strong ownership, attention to detail, and the ability to partner effectively across departments to drive timely and accurate revenue collection.

• Manage all Accounts Receivable functions including invoicing, billing, and collections
• Ensure accuracy and timeliness of group, contract, and corporate billing in accordance with hotel standards
• Lead and develop the credit and collections team, providing coaching, support, and clear performance expectations
• Review accounts receivable aging and manage collection strategies to meet company cash flow targets
• Facilitate credit approvals for customers and establish appropriate credit limits and payment terms
• Administer and resolve credit card chargebacks; identify root causes and implement corrective actions
• Prepare weekly and monthly AR reporting for senior leadership
• Reconcile AR subledger to general ledger and support month-end close
• Partner with Sales and Operations to resolve billing discrepancies and enhance processes

• Minimum 3-5 years Accounts Receivable experience in a full-service hotel environment (required)
• Strong knowledge of group billing, contracts, and hotel revenue cycles
• Experience with hotel accounting systems
• Advanced Excel skills and analytical capabilities
• Strong communication, organization, and problem-solving skills
• Ability to work cross-functionally in a fast-paced environment