Collections Specialist

Description We are looking for a Collections Specialist to support receivables recovery efforts for an organization based in Miami, Florida. This Long-term Contract position is ideal for someone who can manage both commercial and consumer accounts while maintaining a detail-oriented and customer-focused approach. The person in this role will help reduce outstanding balances, resolve billing-related concerns, and contribute to consistent cash flow through effective follow-up and sound collection practices.

Responsibilities:

- Contact commercial and consumer account holders to secure payment on overdue balances through phone, email, and other appropriate communication methods.

- Review aging reports and account histories to prioritize collection activity and determine the most effective next steps for recovery.

- Investigate billing questions, payment discrepancies, and account issues in order to support timely resolution and prevent delays in collection.

- Maintain accurate records of collection efforts, customer interactions, promised payments, and account status updates.

- Work with internal teams to clarify invoice details, confirm balances due, and address disputes that may affect payment timing.

- Monitor payment commitments and follow up consistently to ensure agreed-upon resolutions are completed as scheduled.

- Apply established credit and collection procedures to manage delinquent accounts while preserving positive business relationships.

- Identify accounts requiring escalation and communicate risk, nonpayment trends, or unresolved issues to the appropriate stakeholders. Requirements - Experience handling collections for commercial accounts, consumer accounts, or both.

- Working knowledge of credit and collections practices, including account follow-up and delinquency management.

- Ability to review billing information and resolve collection-related issues with accuracy and professionalism.

- Strong verbal and written communication skills for interacting with customers and internal teams.

- Organized approach to managing multiple accounts, deadlines, and follow-up activities.

- Proficiency in maintaining detailed account notes and documentation of collection activity.

- Sound judgment when addressing disputes, negotiating payment arrangements, and escalating complex situations as needed.

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All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit  for more information.

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