Senior Tax Records Specialist

Senior Tax Records Specialist

Completion of 60 semester credits and two years of advanced clerical experience to include customer service and personal computers experience is required; OR high school diploma or GED and one year of experience as a Tax Records Specialist is required. Additional experience may substitute for the required education on a year-for-year basis.

The Senior Tax Records Specialist performs highly responsible, complex, and technical administrative work involving Real Estate and Tangible Personal Property tax records, statutory compliance, corrections, delinquent accounts, redemptions, and coordination with internal and external agencies. The position requires strong analytical ability, attention to detail, independent judgment, and proficiency in Adobe Acrobat and Microsoft Office applications. This role supports tax roll administration, delinquency processes, tax deed application verification, corrections, refunds, quality control reviews, and customer service resolution.

The Senior Specialist also assists in training and mentoring staff, providing process guidance, and ensuring adherence to Florida Statutes and Department of Revenue rules. This position requires handling a high volume of calls, as it is part of our Call Center Unit.